From MobileWeb to CM.com

Migration MobileWeb to CM.com

MobileWeb is part of CM.com. To improve our services we will migrate your account from MobileWeb to CM.com.

What are the advantages?

The advantages of the CM.com platform

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Analytics tooling

Our platform gives you access to our analytics tools. Messaging Log shows you the results of all your traffic and your campaigns.

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Address Book

With our Address Book, you can easily manage your contacts. Address Book can contain thousands of contacts at once. This means no intervenience from support is needed.

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24/7/365 Support

CM.com offers 24/7/365 support, so you can count on us whenever you have a question.  

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Multi-channel platform

On the CM.com platform you can use all our products and services like Email, Voice, Identity (Itsme) and more. Feel free to take a look at our website.

What can you expect from us?

As soon as your migration has succeeded, we will send you your new login credentials for the CM.com platform as soon as the migration has succeeded. Also, the balance of your MobileWeb account will be moved to your CM.com account. If you have any contact lists, we will import those into your new CM.com Address Book, so you don't have to upload them yourself.

You can just login to the CM.com platform and start sending your campaigns. 

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Frequently Asked Questions

We will answer all your questions.

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When do I get my new account?

The migration will be finished before the end of October. Three days before we will migrate your account we will inform you about the date. You will get your account after the migration.

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How can I use your API

To connect your software to the CM.com Business Messaging API you need a token. This token can be found in the Messaging Gateway app on the platform. Documentation can be found here.

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What happens to my statistics?

You will be able to access your statistics in your MobileWeb account until the date of the migration. After your data will be lost. We will give you three day's notice.

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Can I send Unicode SMS?

In your current MobileWeb account you did not have the option to send Unicode SMS. In your CM.com account you can. Note: your messages might become longer don't send out multiple sms.

How do I send my first SMS?

In this video, we will show you how to send your first SMS. For more information you can also have at the:

Introduction guide

SMS Campaigns

Watch the tutorial on how to send an SMS Campaign, or read our introduction guide.

Introduction guide

Mail SMS

Are you currently using MobileWeb's Mail SMS? You will need to change your settings and mail address. Have a look at what will change in this article.

CM.com Mail SMS

Address book

In the tutorial we show you how you can send texts from an Excel sheet. You can also read the following articles about Address Book:

Introduction guide

How do I prepare an Excel file

How do I format international phone numbers

Business Messaging API

The API token for the Business Messaging API can be found in the Gateway app. With the API you can send SMS, but also implement Facebook Messenger, Viber, WhatsApp, WeChat and many other channels. Have a look at our documentation here.

More Questions?

If you have any further questions, please don't hesitate to contact us, or have a look in our Help Center. Can't find your answer? Click on the 'Chat Now' button to contact support or fill in the contact form below.

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