Jul 19, 2022 •
Customer Experience
The Value of Engaging With Customers During the Utility Customer Experience
Utility companies interact with their customers on a daily basis. Think about paying a bill online or answering questions about their usage. There are many different touchpoints and interactions within the customer journey of utilities, but how can you engage with your customers on the right moment? That is what you will discover in our 7 phase customer journey for utilities.
