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Articles from Suzanne Caron

Aug 06, 2020 • Latest News

Do you mean Customer Experience, Customer Service or Customer Care?

The words in the title are used a lot lately. And not because they can be called buzzwords, but because companies need to invest into building a strong customer experience if they want to keep up with their competitors. Talking about customer experience, you should not forget about customer service and care. In this blog, we are going to clarify the differences between these terms.

Jul 31, 2020 • Events

Mobile ordering and paying to enjoy performances contactless

Although the corona pandemic is not over yet and we still have to deal with various restrictions, slowly but surely various initiatives are starting again to let people enjoy music. After easing the regulations for the hospitality industry and meetings, Tribe Company has set up the initiatives “De Tuin van 2020” and “Het Strand van 2020” in a short period of time.

Jul 24, 2020 • Latest News

Platform updates: July 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Jul 09, 2020 • Events

Technology from CM.com enables first corona-proof events

CM.com makes it possible for visitors of 'De Tuin en Het Strand van 2020' to attend corona-proof concerts. With a chatbot for a health check and safe ordering and payment of food and drinks via mobile phone, CM.com ensures that no one has to worry about health risks.

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