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Articles from Suzanne Caron

Mar 24, 2021 • Platform Features
Platform Updates: March 2021
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jan 27, 2021 • Platform Features
Platform Updates: January 2021
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Dec 23, 2020 • Latest News
The 20 Highlights of 2020
What a year it’s been! When looking back on 2020, a lot of people will immediately think about COVID-19 and how we all had to adapt. Of course, this also affected our organization. However, we still look back on some incredible achievements. For CM.com it’s been a great year on different aspects. So, before we countdown to 2021, we’ll take you back to our highlights of 2020 (in random order).
Dec 23, 2020 • Platform Features
Platform Updates: December 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Dec 04, 2020 • Conversational Commerce
How to Leverage Conversational Commerce to Capitalize on Changing Customer Needs
Messaging apps such as WhatsApp and Facebook Messenger are inextricably linked to our daily lives and offer companies a vast array of opportunities to engage in conversation with the customer. Thanks to Conversational Commerce, you get the most out of these opportunities and, among other things, significantly enhance your customer experience, that is if your organization fulfills some important criteria.
Nov 25, 2020 • Latest News
The 2021 Digital Communication Trends That Will Boost Your Business
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers. As the world continues to move into the digital space, new communication channels and advanced data platforms have created opportunities for organizations to improve their customers’ experience and adapt to new ways of doing business.
Nov 20, 2020 • Payments
The Future of Online Payments: 6 Important Trends
More and more people are paying online, a trend that has only accelerated with the outbreak of Covid-19. One of the most important consequences of this has been that people are increasingly discovering and embracing the ease of mobile payments. Together with Noor Pierik, Group Lead Payments at CM.com, we have compiled a list of some of the important payment trends.
Nov 11, 2020 • Latest News
How Finding the Right Balance Between Technology and Humans Will Improve Customer Experience
The promise of machine learning is huge. For years now, we are expecting chatbots to take over human responses in live chats. In most cases though, technology isn’t there yet. What we do see, is that the right combination of humans and technology, can lead to valuable efficiency improvements and better customer experiences.
Oct 30, 2020 • Latest News
The First 100 Days of Our CFO
Jörg de Graaf spoke with Dutch business publication Management Scope about his first hundred days as CFO of CM.com. ‘There is a winner's mentality here'.
Oct 28, 2020 • Latest News
Platform Updates: October 2020
Every day, over a hundred developers are working to improve the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Oct 27, 2020 • Latest News
From Conversation to Conversion: When Customer Communication and Payments Collide
Today, everything is instant. The need for self-isolation has further pushed us into the arms of companies that live for speed. Whether it’s fast Netflix downloads for entertainment, real-time bookings for online fitness classes with Mindbody, or same-day Amazon deliveries for home improvement tools – we’ve come to expect all of it in near real time. When it comes to consumer behavior, impatience has become a new virtue.
Oct 07, 2020 • Latest News
How Conversational Commerce Can Optimize Your Entire Mobile Customer Journey?
The way in which consumers interact with companies changes quickly. Consumers who are interested in your product or service prefer to interact in real-time through their favourite communication channel. That conversation is likely to take place on mobile devices and through just one channel. For companies, it’s important that they adapt their way of interacting with consumers to meet customers’ needs.
Sep 23, 2020 • Platform Features
Platform Updates: September 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Aug 27, 2020 • Platform Features
Platform Updates: August 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Aug 06, 2020 • Latest News
Do you mean Customer Experience, Customer Service or Customer Care?
The words in the title are used a lot lately. And not because they can be called buzzwords, but because companies need to invest into building a strong customer experience if they want to keep up with their competitors. Talking about customer experience, you should not forget about customer service and care. In this blog, we are going to clarify the differences between these terms.
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