Case Study: Positive effects of sms notifications in Healthcare

2 minutes read

CM Cerner Flevoziekenhuis

The no-show phenomenon in healthcare is on its way back because of sms text message reminders. This not only improves efficiency and saves money, but also involves a patient, who sees the notification system as a user-friendly service.

The Flevo Hospital in the Dutch city of Almere saw rising demands for sms text message notifications to remind patients of appointments. No-shows were high in the hospital and patients increasingly asked to be warned for their appointments some days before it was due.

Lagging behind

“Dentists, estate agents and hairdressers were using it and it was strange we were lagging behind”, says Annemei Pattje, teamlead patient contact at Flevo Hospital. “As a hospital, we think it’s a pity that we haven’t done everything in our power to ensure that patient get on their appointments on time.”

Learn how CM Telecom and CERNER setup appointment sms reminders to reduce no-shows at Flevo Hospital:

Read more on reducing no-shows in healthcare:




About CM:

Companies are always looking for the best way to reach their consumers and the rise of mobile technology offers them new opportunities to achieve this goal.

Founded in 1999, CM helps companies to interact with their customers through a multi-use mobile platform for SMS, Email and Appcare.

In addition to various messaging services, the platform also provides solutions for calling through SIP trunking, payment options for companies like Autocollect and online identification solutions such as two-factor authentication(2FA).

We offer a hybrid solution for companies to reach their target audience, anytime and anywhere.

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About the author

Charlotte van Raak is content marketer and makes sure our readers always have interesting blogs to read about how to engage with customers. During the day, she answers 1K questions in her role as communications advisor. At night she preferably sleeps.

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