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Latest news stories from the heart of mobile

Webcare customer care GIN

Checklist customer care: Are you up to date?

Customer care has changed drastically over the last years. Where customers could traditionally reach customer care departments by calling them, the use of online platforms for customer contact is increasing rapidly. With customer care no longer limited to the call center, it's a challenge for companies to be present on all available platforms. Not to mention to adapt your services to the platform used. Use this checklist to make sure you are fully prepared for online customer care.

Laptop customer care GIN

GIN: a familiar face with a new look

With the explosive growth in number of communication tools, it’s becoming harder for companies to be reachable on each of them. Until now. A startup named GIN has made it possible to communicate with customers on several messenger apps via one dashboard. Even though GIN will have it's official release at Mobile World Congress '17, it has years of experience with messaging and customer contact. That’s because GIN is part of the in 1999 founded CM Telecom. Meet GIN: CM’s new customer contact tool.

Social messenger customer care

Lift your customer care to a higher level

Nowadays, you can no longer get away with a customer care team that is only available during office hours. Let alone one that is only available via telephone. Customers expect companies to be involved and easy to reach. At the same time, the number of communication platforms customers use to reach companies, is increasing rapidly. Automation, Chatbots and Artificial Intelligence are said to be the answer. But what is really needed to offer your customer the service he requires?


Press contacts

To get in touch with our press department, please contact:

Erik Eggens
PR Coordinator

Email: erik.eggens@cmtelecom.com