Introducing Voice Retry Service for SMS messages

2 minutes read

Introducing Voice retry service for SMS messages

CM introduces the Voice Retry Service for SMS Messages. Customers can now indicate they would like their non-delivered SMS Messages to be resent through Voice.

If an SMS message fails to be delivered, CM’s platform can, if requested, automatically resend the message as a voice call. Every customer can now indicate whether he wants his undelivered messages to be resent, via SMS or Voice.

Every individual customer has the option to resend his or her failed SMS messages automatically by the CM platform. The SMS Platform is also able to convert SMS One Time Passwords into a spoken password as a voice OTP.

How does it work?

  • Our platform sends the full SMS message to a so-called voice client.
  • The voice client reads the first word after the colon as the password
  • The client then attaches a country code
  • The voice platform speaks the message as: ‘Hello, your access code is…’ followed by the individual digits and letters that form the password. Pressing ‘1’ allows the customer to listen to the message again. If desired the customer can deliver their own recorded voice messages that are used for the playback of the message.


About CM:

Companies are always looking for the best way to reach their consumers and the rise of mobile technology offers them new opportunities to achieve this goal.

Founded in 1999, CM helps companies to interact with their customers through a multi-use mobile platform for SMS, Email and Appcare.

In addition to various messaging services, the platform also provides solutions for calling through SIP trunking, payment options for companies like Autocollect and online identification solutions such as two-factor authentication(2FA).

We offer a hybrid solution for companies to reach their target audience, anytime and anywhere.

Read more on Voice

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About the author

Charlotte van Raak is content marketer and makes sure our readers always have interesting blogs to read about how to engage with customers. During the day, she answers 1K questions in her role as communications advisor. At night she preferably sleeps.

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