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Platform updates: April 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

2020 Platform Updates CM.com


Customer Contact

Besides responding to incoming messages in the Customer Contact tool, you are now able to initiate a conversation as well! Choose the customer’s preferred channel, and start interacting. 

Rich WhatsApp Templates

The Channels-tool is now updated with a new feature for your WhatsApp templates. Create rich templates, which can include images, documents and text. 

Web check-out in Pages

You can now add a web check out to your mobile lading page in the Pages app. With your CM.com Payments account, the web check out feature is instantly available. 

Resell Voice Solutions

Start reselling SIP trunks via CM.com. The Voice Management app is updated to setup customer prices, and create subaccounts. 

CM.com Together

In times like these, CM.com would like to help out where possible. Therefore, a set of powerful CM.com platform tools are now available, free of charge, until July 1st. Subscribe before the end of May.

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