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Platform Features

Platform Updates: January 2021

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Channels

New Message Log

Have you already tried our new Message Log? We are curious to know what you think about the new design and performance of the dashboard. When you log in to the new Message Log for the first time you will be guided through the changes with a tutorial. Easily give us feedback on your experience via our Chatbot at the bottom right of the screen!

Read about all the added features in our December Platform Updates.

message log screenshot


Mobile Marketing Cloud

Customer Data Platform

File upload improvements

  • You now have the possibility to select profile properties to map those to the same type of string or numbers. 
  • When choosing to map to profile properties, you can create a new profile property directly in the file uploader. 
  • If a column name resembles a profile property, it will be pre-matched. But can still be adjusted.

Interactions in the Customer Data Platform

All interaction events such as clicks, visits, and completed forms in Pages are now also registered in our Customer Data Platform.


Mobile Service Cloud 

DigitalCX

New look and feel

Maybe you already noticed, but DigitalCX got a fresh new look and feel. And we’ve not only improved the looks but also made sure it became, even more, user-friendly. But that’s not all, we also gave the DigitalCX Support Portal and Default Chatbot Interface a well-deserved make-over. 

WhatsApp integration and upgrade dashboard

DigitalCX is now seamlessly integrated with WhatsApp. We’ve also upgraded the dashboard. It is now possible to check data up to 13 months back (previously this was 3 months). 


Sign

Last month we already briefly introduced the new Sign 2.0. Read all about the full update and new possibilities in our blog


Ticketing

Internationalization

Time zones

Do you organize events in different countries and time zones? Under event settings, you can now set a timezone per event. This always ensures that the correct (local) time is displayed for ticket buyers.

Currencies

The ticketing platform has been extended to support multiple currencies. It’s now possible to use EUR (€) and GBP (£). If you would like to use these currencies, please contact your account manager.


Voice

Voice Analytics

We have added some nice improvements to our Voice Analytics. You can now get a more detailed view and information about your traffic. It is now possible to:

  • filter on one or more specific inbound numbers.
  • filter on specific preset time windows (e.g.: last 15 minutes).
  • select date and time instead of only date.
Within CM.com responsible for PR and communications. Looking for something newsworthy about CM.com? Check her content!

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