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Platform Updates: October 2020

Every day, over a hundred developers are working to improve the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

platform updates solutions

Channels - Interactive Template WhatsApp 

You can now request your own WhatsApp Interactive Template directly in Channels. We have also improved the WhatsApp template request interface making it faster and more intuitive to use.

Channels - Monthly Active Users 

To give you peace of mind and insights on your current use of your Monthly Active Users bundle (MAU), in Channels you can now see the total amount of users you've had a conversation with during the current month.

Mobile Order – Worldwide availability 

Mobile Order has successfully been used in the events and hospitality business throughout Europe. Now mobile ordering and payments with Mobile Order is available worldwide.

Mobile Order - Combine Ticketing, Mobile Order and CDP for contactless events 

Make your events contactless by including food and beverage coupons in your ticket sales. During the event, visitors simply order from your digital menu and pay with their coupons via Mobile Order. When the order is placed, it can be picked up or served by personnel.

Pages - Interaction events in Customer Data Platform

Interaction events like clicks, visits and filled in forms in Pages are now also registered in our Customer Data Platform. This makes it possible for you to create segments based on this data and further personalise your marketing campaigns.

Ticketing – Payment methods 

From now on you can manage different payment methods within Seated Ticketing. You now always have an overview of which payment methods are available to you.

Ticketing – Consents

With consents, you ask your visitors to agree to your general terms and conditions, privacy policy or other (legal) agreements. For this purpose you can create 'consents' within Seated Ticketing. From now on you can clearly manage the settings via the settings dashboard. 

Ticketing - Seated Ticketing Statistics

It's now possible to get more and better insights into the statistics of your Seated Ticketing Shop. With these insights you have the possibility to make adjustments if necessary. 

Ticketing - Voucher Codes

Within the Ticketing application it is now possible to create voucher codes. This is useful to give certain visitors or groups of visitors the possibility to use vouchers. This can come in handy in these uncertain times. 

Ticketing – Relationships module

As of today, you can manage and register all your visitor data in the newly created "Relationships module". This module gives you a quick and easy overview of all your visitors.

Voice - Voice Management app 

For our Resellers, we've made it easier to manage accounts via a refreshed Voice Management app. Take a look at it directly on our Platform.

Voice - Early Access: Speech transcription & voice-driven IVR

The adoption of home automation devices such as Google Home and Amazon Alexa has greatly increased the quality and usability of speech recognition technology. This also opens up opportunities to innovate in the space of traditional voice technology such as IVR. The old-school DTMF-based IVR menus can now be replaced by much more user-friendly, speech-driven chatbots. Imagine just talking to a bot that automatically provides you the right answer or connects you to the right department, instead of wrestling yourself through a jungle of ‘press 1 for this, press 2 for that’ menus. This increases customer satisfaction and reduces operational cost.

In collaboration with our recently acquired chatbot partner CX Company and the adoption of Google’s speech transcription and Google Wave Text-to-speech technology, we can now offer early access to voice-driven bots.

Voice - Coming soon: DNS-based SIP Trunk connectivity

Connect with CM.com SIP Trunking via a URL (e.g. sip-eu.cm.com) to further simplify the integration with our Platform. DNS-based connectivity automatically load balances over our geographically redundant IP addresses. Available November 2020.

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