Like other AI tools, chatbots will continue to enhance business capabilities and service offerings, especially in our increasingly connected world. They offer many benefits to businesses and customers. For businesses, they can help save on resources and free up customer service agents to offer better service to customers who really need it. For customers, being able to converse with ‘someone’ instantly and in real-time, makes the world of difference.
Think about it. You've probably interacted with a chatbot recently and didn’t even realize it. Remember when you were doing some online shopping and suddenly a window popped up asking whether you need help? That was probably a chatbot.
In this episode of the podcast Reframed, our CEO Jeroen van Glabbeek, unpacks just how chatbots are revolutionizing the world.
Love them or not, chatbots are here to stay.