Blog about Customer Contact

Latest news stories from the heart of mobile

Backpack traveller customer journey
in: Blog & Travel & Leisure

How can you optimise the traveller’s customer journey?

With the many booking and comparison websites available, consumers can now book the holiday of their dreams. They don’t promise unconditional loyalty to a travel agency, but choose the best holiday for the lowest price. However, with a clearer insight into the traveller’s customer journey, travel agencies have many more options other than price to distinguish themselves from competitors.

Webcare customer care GIN
in: Blog & GIN

Checklist customer care: Are you up to date?

Customer care has changed drastically over the last years. Where customers could traditionally reach customer care departments by calling them, the use of online platforms for customer contact is increasing rapidly. With customer care no longer limited to the call center, it's a challenge for companies to be present on all available platforms. Not to mention to adapt your services to the platform used. Use this checklist to make sure you are fully prepared for online customer care.

Appcare Facebook
in: Blog & GIN

How to use Facebook’s Messaging App and Skyrocket your Sales

One of the many challenges of web shops is to make sure customers can follow the steps in the purchase process as easily as possible. Still, consumers will still often have questions about products or payments. And of course, you are more than welcome to answer these questions over phone or e-mail. But with Facebook appcare, there is a faster, more user friendly and accessible way to be there for your customer.

Laptop customer care GIN
in: Blog & GIN

GIN: a familiar face with a new look

With the explosive growth in number of communication tools, it’s becoming harder for companies to be reachable on each of them. Until now. A startup named GIN has made it possible to communicate with customers on several messenger apps via one dashboard. Even though GIN will have it's official release at Mobile World Congress '17, it has years of experience with messaging and customer contact. That’s because GIN is part of the in 1999 founded CM Telecom. Meet GIN: CM’s new customer contact tool.


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To get in touch with our press department, please contact:

Erik Eggens
PR Coordinator

Email: erik.eggens@cmtelecom.com