3 minutes read
Now that winter is slowly coming to an end, consumers are looking for sunny destinations for the summer. In February, social media is overloaded with posts from consumers who’ve booked a holiday and want to spread their enthusiasm. Is your travel organisation ready to react to all that consumers ask and discuss via the many available channels?
According to research by the Dutch Travelnext.nl, in February consumers start writing more online messages about holidays
than they did in previous months. Moreover, in this month, we find the annual peak in messages containing the word ‘booked’. So, this is the time for your customer care team to be active and accessible online. Help the consumer find the perfect summer
destination -via your company, of course-, answer his questions and resolve complaints. But how can you be everywhere your customers are?
Customer Care tool GIN bundles all chatapps into one clear and user friendly dashboard. From this dashboard, all customer care colleagues can work together in answering customer questions, transferring chats to the right agent and even continue the conversation over multiple platforms. So, if your customer first contacts you through Facebook Messenger, you can send any needed document via email, after which the customer replies via SMS.
Tell me more about the GIN dashboard
Want to know more about the possibilities of our customer contact tool GIN and the integration of chatbots? Please contact us, we are more than happy to help you get started.
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