Commerce at

Account Executive - Nordics

Commerce in Copenhagen (Dk)

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for an Account Executive.


What you’ll do

To handle the growing market demand for conversational commerce channels like WhatsApp Business, Apple Business Chat and Google Rich Business Messaging, we are looking for (Field) Account Executives to strengthen our Conversational Commerce Sales team.

Conversational commerce is the intersection of using social messaging apps and shopping via mobile devices. CM.com is official Business Solution Provider for the global social messaging market leaders and operates between tech-giants and enterprise organizations providing communication platform solutions. We help organizations successfully use next generation communication channels for interaction with their customers.

We need sales people that are comfortable with the ambiguity of demanding organizations in fast changing eco-systems. And who like to operate on the frontiers of digital transformation and mobile technologies.

Would you like to work with partners like Facebook / WhatsApp, Apple and Google? We have a great job for you!

As a (Field) Account Executive you are responsible for helping CM’s (potential) clients during the selection and decision phase in the sales process. The purpose of your job is to educate clients during the product buying phase and convince them that CM is the right fit for them. Customer centric thinking is part of your DNA.

From your colleagues (Sales Development Representatives, Marketing Development Representatives and Business Development Representatives) you will receive qualified leads on a daily basis. You will help the qualified leads during the education and selection phase. Your main task is to convert qualified leads into committed clients. In the education phase potential clients would like to understand how CM’s platform enables them to improve their business processes. Your role is to look into the customers current way of working and advise them how they can optimize this with Conversational Commerce channels specific and CM’s platform in general. When the potential client is ready to make a decision, you will support them during the selection phase. You present a clear view on how the CM Platform will meet their business challenges. When the client has chosen for CM, it’s your job to introduce the Customer Success Manager (CSM) to provide the best in class onboarding and integration.

In addition to these activities, you are mainly concerned with:

  • Interacting with multiple levels in Tier1 organizations through online meetings, phone, LinkedIn, email or face-to-face;
  • Organize (online) demos and meetings to help DM’s and other shareholders during the selection and decision phase;
  • Interact with your colleagues to give customers the best experience;
  • Daily helicopter view to see which leads need attention or action;
  • Use our CRM (Salesforce) as your friend and keep it up to date;
  • Make customers fall in love with your knowledge to help innovating their business.

The success in your role is to help new clients to be the front runner in their business.


What you offer

  • Bachelor’s degree;
  • At least 3-5 years’ sales experience;
  • Experience within the technology markets SaaS, CPaaS or UCaas is a distinct advantage;
  • Communication skills above market standards;
  • Great convincing, negotiating and closing skills;
  • Excellent written and verbal skills in English & one or combination of Nordic languages (Danish, Swedish, Norwegian, Finnish);
  • Available for 37 hours a week.

 

As a person

  • You are accurate and detail-oriented, you make sure ever dot is in the right place;
  • You have can-do mentality and a continuous improvement mindset;
  • You are flexible and like working in a changing organization.

 

What we offer

  • A challenging job within an innovative and international fast-growing company;
  • Competitive salary and bonus structure based on skills and experience;
  • The opportunity to shape your job with your own skills;
  • Awarded to be a Great Place to Work 2021 by CM.com employees;
  • Working together with motivated and entrepreneurial colleagues;
  • Onboarding and buddy program to help you to get up to speed;
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
  • Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

 

CM.com as a Company

CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide. Conversational Commerce is the convergence of messaging and payments.

We provide messaging and voice channels, such as SMS, Over The Top (OTT) (e.g. WhatsApp Business, Apple Business Chat, Google RCS, Facebook Messenger, and Viber), Voice API and SIP. These messaging channels can be combined with cloud platform features, like Ticketing, eSignature, Customer Contact, identity services and a Customer Data Platform.

Apart from that, CM.com is a licensed Payment Service Provider (PSP) offering card payments, domestic payment methods and integrated payment methods like WeChat Pay. CM.com has over 600 employees and 20 offices globally. The CM.com headquarters is located in Breda. In the Netherlands we have offices in Amsterdam, Utrecht, Arnhem, Enschede and Maastricht. The platform of CM.com delivers fully integrated solutions, based on a privately owned cloud and 100% in-house developed software. By doing so, CM.com can guarantee scalability, time-to market and, global redundancy and delivery.


Apply now and ‘Start the Conversation'

Are you the candidate we are looking for? Please apply via our company website with your CV and tell us what excites you about this opportunity. An assessment will be part of our recruitment process. 

 

We look forward to hearing from you!

 

Kind regards,

 

Judit Bolla

Corporate Recruiter CM.com

 

 

Any questions? Ask Judit!

Judit Bolla
Judit Bolla (Corporate Recruiter)
Full-time Copenhagen (Dk)

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