Account Manager

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for an Account Manager Wholesale.

What you’ll do

The Team

100,000 possible connections for our customers in different countries, that's what we trade at Wholesale with our bilateral partners. A complex structure of customers who are both competitors and suppliers of our messaging products.

The Wholesale division within CM.com is responsible for recommending and acquiring the best routes for our customers with global coverage and does this at the attractively possible price and quality. Today the team consists of four Account Managers and due to strong growth, the team is looking for an extra Account Manager who will focus on an existing customer base.

The Role

As Account Manager Wholesale, you will connect with our bilateral partners around the world and stay in touch via phone, WhatsApp, Microsoft Teams and post Corona via monthly regular meetups in Europe. In addition to a price-sensitive market, a good relationship with our partners is very important within the wholesale trade, so that you stay in contact with your stakeholders even more.

That is why we are looking for a reliable Account Manager, with a track record in building (distant) long-term relationships and partnerships and the ability to expand business based on these relationships. Partners would like to collaborate with you; you naturally have a ‘goodwill factor’.

You will work closely together with the other Account Managers in the team and the Wholesale & Trading Manager.

Location: Breda, the Netherlands (HQ), is preferrable. Other locations within Europe are open to discussion.

What you offer

• Bachelor’s or Master’s degree; 
• Minimum of 3-5 years’ working experience as an Account Manager;
• Knowledge of the A2P messaging market;
• Relevant experience in the Telecom sector is a big plus; 
• Background in a tech savvy organization is a plus;
• Excellent communicator, in English (fluent); Dutch is strongly preferred;
• other languages, like Spanish, are a plus;
• Naturally able to socialise, build and maintain relationships; you put quality of relationship over quality;
• Commercial attitude;
• Post Corona: willing to travel for work (events, congresses etc).  

Next to this, our ideal candidate will need the right attitude mix of being:

• Energetic, proactive and taking initiative;
• Flexible and like working in a changing organization;
• You have can-do mentality and a continuous improvement mindset.

What we Offer

• A challenging job within an innovative and international fast-growing company;
• Competitive salary;
• The opportunity to shape your job with your own skills;
• Working together with motivated and entrepreneurial colleagues;
• Onboarding and buddy program to help you to get up to speed;
• Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
• Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a Company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 500 employees in offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Please apply via our company website with your résumé and tell us what excites you about this opportunity. An assessment will be part of our recruitment process. 

We look forward to hearing from you.

Kind regards,

Sanne Koenraads