Commerce at

Customer Success Manager Festivals, Events and Music market

Commerce in Breda (NL)

Help customers during the integration of CM’s Ticketing Solutions in the Festivals, Events and Music Market.


The Challenge

CM.com is growing fast with its Conversational Commerce proposition. We focus on excelling in the mobile customer journey by supporting our customers with data driven insights and powerful marketing tools, like WhatsApp and Apple Business Chat. We deliver seamless ticketing solutions using state-of-the-art technologies to amazing clients like 7th Sunday, Formula One, Solar Weekend, NAC Breda, Brennan Heart and Warner Music.

To speed up our growth, we are looking for a Customer Success Manager, with excellent project management and consultancy skills.

As a CSM you’re responsible for helping CM’s customers during the integration and onboarding phase. The purpose of your job is to coordinate a successful launch and building a strong relationship together with the client and your colleagues. Customer centric thinking is part of your DNA.

Apart from that, you are perfectly comfortable with the ambiguity of a demanding organization in a fast changing eco-system. And logically, you love to operate on the frontier of digital transformation and mobile technologies.


What you’ll do

With your organizational skills and customer centric vision you are able to onboard new clients of CM.com in the Festivals, Events and Music market. This phase is crucial within the customer buying journey and this experience has to be outstanding. You are in the driver’s seat. Together with the new customer you will organize an official kick off, define life goals and create a plan how to achieve this including a customer-friendly-planning. During and after the onboarding phase you will be the point-of-contact for the customer and you will closely work together with your colleagues to achieve this goal. You are successful when the customer is live within the timeframe of expectations and the customer is empowered to benefit from all of the relevant CM platform features. Next to that, you manage relevant integrations towards seamless ticket sales and end-user experiences.


In your daily activities, you are mainly concerned with:

  • Interacting with new and existing clients through all possible channels and face-to-face;
  • Work and communicate cross functional with your colleagues and make decisions when necessary;
  • Daily helicopter view to see which onboarding needs attention or actions;
  • Use our CRM (Dynamics) as your friend and keep it up to date;
  • Leveraging knowledge of the CM.com platform and best practices fitting your customer needs;
  • Proactively share customer feedback for further development of the platform;
  • Monitor consumer support (on-)&off site to improve your customer marketing & ticket sales;
  • Event Services: operational planning of technical support on-site;
  • Identify sales opportunities and team up with relevant colleagues for follow-up.


Requirements


  • A Bachelor’s degree, preferably within a commercial or technical direction;
  • Minimum of 5 years project management or consultancy experience, preferably within a software company;
  • Affinity with the leisure (festivals, events and/or music) market;
  • You are an excellent coordinator and organizer;
  • Your communication skills are above market standards;
  • You are fluent in Dutch and English, spoken and written;
  • You are available for 40 hours a week;
  • Flexibility to work on evenings or weekends in case of sales or events;
  • Located in the area of Breda.

 


What we offer

  • A challenging job within an innovative and international fast-growing tech company;
  • A competitive salary and bonus structure;
  • The freedom to fulfil and shape your job with your own skills;
  • Working together with motivated and entrepreneurial colleagues;
  • Plenty of opportunity for personal and professional growth through courses and training;
  • Flexible time off policy to balance your work and personal life in the way that suits you best;
  • Regular (social) events such as Q-meetings, meet-ups, ski-and summer trips, parties and Friday afternoon drinks;
  • A healthy environment by providing weekly sport lessons and facilitating a varied lunch buffet and Take-away Food boxes on daily basis.


CM.com as a company

CM.com is a Conversational Commerce platform that connects enterprises and brands to the mobile phones of billions of consumers globally. The company provides communications channels, such as SMS, RCS, WhatsApp, Voice and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is the first CPaaS platform in the world with integrated Payments functionality. Almost ten thousand clients trust CM.com’s products to deliver better marketing, better sales and better service to their customers.

Our services are used all over the world. CM.com was founded in 1999 and has over 320 employees across 14 country offices in Europe, Asia, Africa, Middle East and the United States.

 

Apply now and ‘Start the conversation’

Are you the one we are looking for?

Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.

We look forward to receiving your application!

 

Kind regards,

Sanne Koenraads

Corporate Recruiter CM.com

 

Apply now!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
+31 (0) 76 572 7000
Full-time Breda (NL)