Commerce at

Onboarding Manager

Commerce

The Challenge

Ever since our foundation in 1999, CM.com has made it its mission to help businesses interact and do business with their customers using mobile technology. Creating innovative products for our clients resulting in easier, safer and faster (mobile) communication.

For the team at ROBINHQ.com we are now looking for an onboarding manager. Since October 2020, ROBIN is part of CM.com. The team consists of 25 people and delivers market-leading customer service technology to commerce brands in B2C, B2B and D2C. With a ‘white glove’ customer service approach, ROBIN is the only customer service company in the world that proactively helps customers boost service performance and create operational stability – each and every day. Example of clients are SmartPhoneHoesjes, Wijnvoordeel and Topbloemen.

Thanks to expansion we are looking for an Onboarding Manager for the team at ROBIN HQ.

What you’ll do

With your organizational skills and customer centric mindset you help customers smoothly onboard the ROBIN product suite to the agreed timeline. The onboarding phase is a crucial step in our customers’ buying journey. As you never get a second chance to make a first impression, this experience has to be outstanding.

As an onboarding manager you will work in the fast-growing ROBIN customer success team in Arnhem. Your team mates will show you the ropes and you will quickly learn all the ins and outs of the products. In your daily job you translate our customers’ needs into the best possible product setup and optimal feature usage. Together with the new customer you will organize a kick off, agree to a project plan, train the team and safeguard planning. In addition, you offer guidance and deliver support throughout the onboarding process and beyond. Once the customer is live, you will hand over the customer to their dedicated Customer Success Manager.

Requirements

  • You have a bachelor’s degree;
  • You have at least two years of relevant working experience in preferably ecommerce, customer service or SaaS environment;
  • You have strong project management capabilities, good communication skills and you love solving problems;
  • You don’t necessarily have a technical background, but you are definitely tech savvy;
  • You speak and write fluent Dutch and English;
  • You live in the Netherlands and will be based in Arnhem.

What CM.com offers you

  • The opportunity to shape your job with your own skills
  • An organization without internal obstacles; we think in opportunities
  • Working together with motivated and entrepreneurial colleagues
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy
  • Regular (social) events such as Q-meetings, meet-ups, CM Christmas Party, CM Foodtruck family festival, ski-and summer trips and Friday afternoon drinks
  • A healthy environment by providing weekly sport lessons and facilitating a varied lunch buffet and Take-away Food boxes on daily basis

CM.com as a Company

CM.com is growing fast, now that the world is preparing itself for Conversational Commerce. All major chat apps such as WhatsApp, Facebook Messenger, Apple Business Chat and WeChat are opening up new business applications with integrated payment possibilities. We are uniquely positioned to enable our business customers to connect with their audience through these mobile communication channels.

Today, people all over the world are connected. CM.com is a global communication platform (CPaaS) which provides an enterprise connection to your audience via our industry-leading portfolio of messaging channels, a customer data platform, interactive voice solutions, access and identity features and innovative payment capabilities, regardless of device and all combined into one platform suited of APIs.

 Through this platform, we enable global brands and enterprises to communicate and transact with their audience and customers in the most efficient way – enabling the right conversation through the most-optimal channel using the best data. Our services are used all over the world.

CM.com was founded in 1999 and has over 550 employees across 14 countries with offices in Europe, Asia, Africa, the Middle East and the United States. The CM.com headquarter is located in Breda, the Netherlands.

 Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? And do you believe you will fit in and feel comfortable with our business culture? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.

We look forward to hearing from you.

Apply now!

Any questions? Ask Ireen!

Dekker
Dekker (Corporate Recruiter)
Full-time

Is this region a better fit for you?

Go