Routing Analyst

Routing Analyst - Wholesale Team

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for a Routing Analyst.

What you’ll do

The Team

100,000 possible connections for our customers in different countries, that's what we trade at Wholesale with our bilateral partners. A complex structure of customers who are both competitors and suppliers of our messaging products.

The Wholesale division within CM.com is responsible for recommending and acquiring the best routes for our customers with global coverage and does this at the attractively possible price and quality. Today the team consists of four Account Managers and due to strong growth, the team is looking for an Routing Analyst.

The role

As Routing Analyst, you will focus on driving critical business decisions by analysing and testing (new) routes, performing quality assurance and generating routing options to fulfil client opportunities.

In this volatile market your main priority is to gather and analyse all the required information from the Account Managers to optimize routing versus cost and minimize losses.

Next to this you will focus on product improvement of our existing products and coordinate the needs to different teams within CM.com.

Location: Breda, the Netherlands (HQ), is preferrable. Other locations are open to discussion (within +/- 1 hour time zone).

What you offer

• Bachelor’s or Master’s degree; 
• 1-3 years’ relevant working experience;
• Knowledge of A2P messaging market is a big plus;
• Background in a tech savvy organization is a plus;
• Good analytical capability and an expert in Excel and Power BI;
• Affinity with technology;
• Excellent communicator, in English (fluent); Dutch is strongly preferred;
•  Naturally able to socialise;
• Ability to rapidly familiarise with new tools.

Next to this, our ideal candidate will need the right attitude mix of being:

• Energetic, proactive and taking initiative;
• Flexible and like working in a changing organization;
• You have can-do mentality and a continuous improvement mindset.

What we Offer

• A challenging job within an innovative and international fast-growing company;
• Competitive salary;
• The opportunity to shape your job with your own skills;
• Working together with motivated and entrepreneurial colleagues;
• Onboarding and buddy program to help you to get up to speed;
• Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
• Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a Company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 500 employees in offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Please apply via our company website with your résumé and tell us what excites you about this opportunity. An assessment will be part of our recruitment process. 

We look forward to hearing from you.

Kind regards,

Sanne Koenraads