Sales Development Representative Voice

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for a Sales Development Representative who will focus on our Voice products, part of our Conversational Commerce proposition. We are looking for sales professionals who are eager to drive the success of the Voice business to a higher level.

This is an excellent opportunity for professionals who want to become part of a fast-growing, dynamic and entrepreneurial business environment.

What you’ll do

As Sales Development Representative you will be part of the Voice Sales team, located in Breda (HQ). The Voice team focuses on the Dutch VoIP market. Our proposition offers solutions for various organisations, like customer contact organizations, enterprises, software, SaaS and ICT companies.

In this role you will be the first point of contact for prospects and it’s your responsibility to gather intelligence and profile relevant prospects and turn them into opportunities. You will focus on prospecting outbound leads as well as qualifying inbound marketing leads. You search for, find, target, generate and qualify leads (including ‘cold’ leads), based on inbound and outbound marketing campaigns. You excel in spotting the perfect organizations and contacts.

You will work closely together with the (Field) Account Executives in your team (who will be responsible for closing business) and with Marketing and report to the team’s Sales Lead.

In addition to this, you are mainly concerned with:

• developing C-level business opportunities by finding smart leads and team up with relevant colleagues for follow-up;
• follow-up of inbound leads through a variety of tools like, phone, video call, email and social channels;
• identifying key decision makers and find out the budget when you are talking to potential customers;
• organize (online) demo appointments with prospects;
• arranging appointments / meetings for your colleague (Field) Account Executives;
• successfully handle and overcome prospect rejections and objections;
• prepare pipeline and forecasts reports;
• online consultancy calls with multiple decision makers of prospects and partners;
• ensure that our CRM is always up to date;
• daily helicopter view to see which leads need attention or action.

The success in your role is reflected in the number of sales ready leads and opportunities you are able to create.

What you offer

• Bachelor’s degree in commerce, business administration or similar field or study;
• Minimum of 3 years’ (direct) sales experience, including cold interactions; 
• Passionate about sales and a commercial mindset;
• Proven sales track record;
• Excellent communication skills, in English and Dutch; 
• Good analytical skills and you’re able to value leads and identify opportunities; 
• Great social and convincing skills;
• You are energetic, proactive and highly motivated to realize results;
• Affinity with technology is preferable;
• Experience within the technology markets SaaS / VoIP / customer contact software is a distinct advantage;
• Experience with the SaaS Sales methodology is preferable.

Next to this

• You have can-do mentality and a continuous improvement mindset; 
• You are flexible and like working in a changing organization.
• Availability: full time job.

What we offer

• A challenging job within an super innovative and fast-growing tech company;
• A competitive salary and bonus structure;
• The freedom to fulfil and shape your job with your own skills;
• Working together with motivated and entrepreneurial colleagues;
• Onboarding and buddy program to help you to get up to speed;
• Plenty of opportunity for personal and professional growth through (sales) courses and training, by the CM Academy;
• Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a Company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 500 employees in offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Please apply via our company website with your résumé and tell us what excites you about this opportunity. An assessment will be part of our recruitment process. 

We look forward to hearing from you.

Kind regards,

Sanne Koenraads

Corporate Recruiter CM.com