Customer Support at

Helpdesk Operator

Customer Support in Amsterdam (NL)

The Challenge


Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for a Helpdesk Operator, who is super accurate and has strong experience in technical support.

In this role you will be part of CM.com’s PayPlaza team, located in Amsterdam. The purpose of your job is to help / support our customers with their (technical) issues. 


What you’ll do


As a Helpdesk Operator, you are responsible for technical and administrative processing orders, technical monitoring, management and partial maintenance of payment systems and payment terminals, for both external and internal customers. The support is mainly on 1st and 2nd line level.

 

Together with your colleagues from the Helpdesk team, you’ll offer all different kinds of support to our customers and partners, by phone or by email. There are a variety of tasks, from troubleshooting problems with our customers to connecting payment terminals in our payment platform. You’ll never get bored!

 


What you offer

  • Bachelor’s degree;
  • A minimum of 2 years’ relevant working experience in (technical) customer support, preferably in a software / SaaS / IT market; 
  • Strong affinity with technique; 
  • Customer minded and service oriented;
  • Excellent communication skills, native in Dutch and professional English;
  • Accurate, structured, excellent time management and organizational skills;
  • Affinity with payments is preferable.



Next to this

  • You have can-do mentality and a continuous improvement mindset;
  • You are flexible and like working in a changing organization;
  • Located in travel distance of our office in Amsterdam is an advantage;
  • Availability: full time job.

 

 

What we Offer

  • A challenging job within an innovative and international fast-growing company;
  • Competitive salary based on skills and experience;
  • The opportunity to shape your job with your own skills;
  • Awarded to be a Great Place to Work 2021 by CM.com employees;
  • Working together with motivated and entrepreneurial colleagues;
  • Onboarding and buddy program to help you to get up to speed;
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
  • Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

 

CM.com as a Company


CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

 

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

 

On March 2021 CM.com reached agreement to acquire PayPlaza. PayPlaza is an innovative Point of Sale (POS) payment acceptance platform. PayPlaza connects partners to its POS Gateway, POS and mobile-POS terminal devices and serves large retailers such as Zeeman, and Dutch government departments such as the Ministry of Foreign Affairs. PayPlaza has around 20,000 payment terminals connected to its platform. The acquisition forms a next step for CM.com to offer omnichannel communications and payments solutions from one single platform.

 

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of more than 600 employees in offices around the world. The CM.com headquarter is located in Breda.

 

 

Apply now and ‘Start the Conversation’


Are you the candidate we are looking for? Please apply via our company website with your résumé and tell us what excites you about this opportunity. An assessment and pre-employment screening (PES) will be part of our recruitment process. 

We look forward to hearing from you.

 

Kind regards,

Sanne Koenraads 

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
Full-time Amsterdam (NL)

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