Customer Support at

Technical Consultant Voice

Customer Support in Breda (NL)

The Challenge

CM.com is quickly growing and we have the ambition to rapidly scale our unique proposition of communication channels and mobile payments. A domain which is emerging globally under the name of ‘Conversational Commerce’. These communication channels, such as WhatsApp, Apple Business Chat and Voice form the beating heart of our business. To facilitate the further growth of our voice products, including SIP Trunking, Programmable Voice and Numbers, we have a challenging position for a Voice Support Specialist.

In this role you will be one of the specialists towards our customers for our voice products. You assist customers and our sales team in case of technical challenges. You have an endless drive to solve the customer’s challenges, which range from onboarding new accounts, number porting projects, SIP/RTP traces to quality issues with carriers and everything else in between. As a knowledge owner, you take a pro-active approach in documenting and distributing your knowledge, enabling (international) support colleagues and customers to troubleshoot issues themselves. If required, you join sales for the occasional in-depth product meeting or call. Furthermore, you provide regular input for product and process improvements that will optimize efficiency for yourself, the organization and our customers.


What we’re looking for

  • A Bachelor’s degree in a technical field
  • A minimum of 3-5 years of experience in a B2B technical support role or technical sales role, preferably for a Telecoms or SaaS company.
  • Thorough understanding of Voice-over-IP and SIP and RTP protocols, or the ambition to take a deep dive in this matter and gain this expertise
  • Experience with (open source) VoIP systems such as Asterisk, FreeSwitch and 3CX
  • Knowledge of the OSI model, in particular its transport and routing layers, is a big plus
  • Fluent in Dutch and English
  • Living within travel distance of Breda

 

What else you bring

  • You are a strong communicator, able to convince people, negotiate and close deals
  • “Customer Centric” is part of your DNA
  • You’re creative mind and likes to think outside of the box


What CM.com offers 

  • A challenging job within an innovative and international fast-growing tech company
  • An organization without internal obstacles; we think in opportunities
  • Plenty of opportunity for personal and professional growth through courses and sales training   
  • Flexible time off policy to balance your work and life in the way that suits you best
  • Working together with motivated and entrepreneurial colleagues
  • Regular social and international events such as Q-meetings, meet-ups, CM Christmas Party, CM Food truck family festival, ski-and summer trips



CM.com as a Company

CM.com is a Conversational Commerce platform that connects enterprises and brands to the mobile phones of billions of consumers globally. The company provides communications channels, such as SMS, RCS, WhatsApp, Voice and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is the first CPaaS platform in the world with integrated Payments functionality. Almost ten thousand clients trust CM.com’s products to deliver better marketing, better sales and better service to their customers.

Our services are used all over the world. CM.com was founded in 1999 and has over 320 employees across 14 country offices in Europe, Asia, Africa, Middle East and the United States.

 

Apply now and ‘Start the Conversation’

Are you the one we are looking for?  And do you believe you will fit in and feel comfortable with our business culture? Please apply via our company website with your resume and tell us what excites you about this opportunity.  An assessment will be part of our recruitment process.

 

We look forward to hearing from you.

Apply now!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
+31 (0) 76 572 7000
Full-time Breda (NL)