Customer Support in Breda (NL)
CM.com is quickly growing and we have the ambition to rapidly scale our unique proposition of communication channels and mobile payments. A domain which is emerging globally under the name of ‘Conversational Commerce’. These communication channels, such as WhatsApp, Apple Business Chat and Voice form the beating heart of our business. To facilitate the further growth of our voice products, including SIP Trunking, Programmable Voice and Numbers, we have a challenging position for a Voice Support Specialist.
In this role you will be one of the specialists towards our customers for our voice products. You assist customers and our sales team in case of technical challenges. You have an endless drive to solve the customer’s challenges, which range from onboarding new accounts, number porting projects, SIP/RTP traces to quality issues with carriers and everything else in between. As a knowledge owner, you take a pro-active approach in documenting and distributing your knowledge, enabling (international) support colleagues and customers to troubleshoot issues themselves. If required, you join sales for the occasional in-depth product meeting or call. Furthermore, you provide regular input for product and process improvements that will optimize efficiency for yourself, the organization and our customers.
What we’re looking for
What else you bring
What CM.com offers
CM.com as a Company
CM.com is a Conversational Commerce platform that connects enterprises and brands to the mobile phones of billions of consumers globally. The company provides communications channels, such as SMS, RCS, WhatsApp, Voice and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is the first CPaaS platform in the world with integrated Payments functionality. Almost ten thousand clients trust CM.com’s products to deliver better marketing, better sales and better service to their customers.
Our services are used all over the world. CM.com was founded in 1999 and has over 320 employees across 14 country offices in Europe, Asia, Africa, Middle East and the United States.
Apply now and ‘Start the Conversation’
Are you the one we are looking for? And do you believe you will fit in and feel comfortable with our business culture? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.
We look forward to hearing from you.
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