Fraud Manager

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To support the rapid growth and international expansion of our organization we are looking for a Fraud Manager, with a demonstrated history of working in the financial or payments industry.

We are looking for an analytical self-starter, someone who is accurate, always take a critical look at things, is not afraid to give (unsolicited) advice and feels comfortable in a technical and rapidly growing working environment. Someone who likes to identify process improvements and brings ideas to the table. Does this sound interesting to you? The role of Fraud Manager could be the perfect job for you.

As a Fraud Manager you are part of the Finance & Control team, which is based in Breda (HQ) and Utrecht. You will be working alongside your colleagues from Risk and Compliance.

What you’ll do

As Fraud Manager, you will be primarily responsible for supporting the company and its business in preventing, detecting and investigation fraud through the use of appropriate risk management controls and assessments.

Apart from that, your responsibilities are:

• Support merchants in preventing fraud and to avoid chargeback fines, and provide early warning to Sales, Compliance and other stakeholders on possible transaction risk management threats; this includes merchant chargeback problems, breaches of merchants monthly volume limits, breaches of any internal fraud program and changes in merchant business practices;
• Ensure that fraud risk issues identified are monitored, reported, escalated to relevant departments and higher management and corrective actions are taken;
• Ensure fraud risks are adequately managed and mitigated in line with the company’s risk appetite;
• Provide quarterly fraud reports to higher management where escalations will occur in case reported fraud, breaches of scheme chargeback program thresholds, fraud related compliance issues and changes in a merchant’s business practices occur;
• Ensure that an appropriate fraud management framework, policy and procedures are in place and updated as required;
• Manage ad hoc fraud investigations and collate reports for higher management meetings where required;
• Manage and control merchant and customer fraud proactively;
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes;
• Maintain effective relationships with CM fraud and risk management vendors and service providers.

What we’re looking for

• Bachelor or Master degree in Business Economics / Finance / Criminology or equivalent;
• At least 3-5 years’ work experience in Fraud, Risk and/or Compliance; preferably in the financial or payments industry;
• Experience in acquiring and payments is a pre;
• Familiar with AML / CFT;
• Demonstrated ability to review customer data with emphasis on risk evaluation;
• Strong investigative skills, including familiarity with public record research and database tools;
• Excellent analytical skills, able to think critically and comfortable to deep dive into details;
• Strong interpersonal and stakeholder management skills;
• Energetic, proactive and a hands-on approach;
• Excellent social and communication skills, in English; understanding of Dutch is strongly preferred.

Next to this

• Ambitious and continuous improvement mindset;
• You are flexible and like working in a changing organization;
• Located in travel distance of one of our offices is an advantage;
• Availability: full time job.

What we offer

• A challenging job within an innovative and international fast-growing company;
• Competitive salary;
• The opportunity to shape your job with your own skills;
• Working together with motivated and entrepreneurial colleagues;
• Onboarding and buddy program to help you to get up to speed;
• Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
• Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 500 employees in offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Come and join us!

Please apply with your résumé and tell us what excites you about this opportunity. An assessment and pre-employment screening (PES) will be part of our recruitment process.

We look forward to hearing from you.

Kind regards,

Sanne Koenraads

Corporate Recruiter CM.com