Product Manager

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for a Product Manager Sign.

Can you remember that your ink ran out when you really needed to print, sign, scan and resend a contract or other important document. With all the digitalization this is in the past and CM.com is one of the frontrunners if it comes to innovation. Our Sign product has gone through a steep growth the last year and now we are looking for a dedicated Product Manager to optimize this product on the Development side and create more awareness (inter)nationally to facilitate this growth.

You will develop the roadmap, vision, definition, design and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these industries. Your objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency. The development team is based in Breda (HQ) and the sales team are located over 20 different locations going from Japan to North America and Cape Town to Munich.

Main responsibilities:

• Product Ownership: You will be responsible for product ownership. Execute against the roadmap based on strategy. Deliver capabilities that improve the customer experience and associated metrics
• Partnerships: Build solid partnerships with key stakeholders in Sales, Marketing and Development
• Planning: prioritize and manage the backlog for effective release and sprint planning. Evaluate trade-off decisions across the customer experience, development and operational support. Triage incoming bugs and maintain a healthy list of bugs to be resolved in the maintenance queue.
• Discovery: Talk to internal and external customers to understand their challenges and opportunities. Research new tools, technologies, systems and methods to help deliver core product capabilities
• Define: Facilitate requirements definition across teams to decompose and document releases, epics and develop executable user stories
• Measure: Continuously monitor, measure and report on key metrics. Identify areas for continuous testing and optimization

What you offer

• Bachelor degree, preferably with a technical background
• Relevant working experience as Product Manager
• Proven track record in launching and scaling a (SaaS) product
• Experienced in subjects as: pricing, technical translation to and from developers, complex stakeholder management, structuring a roadmap
• Launch, scale and ensure a stable product that sells globally
• You are fluent English, Dutch is an advantage
• You are available for 40 hours a week
• Located in the Netherlands with a willingness to travel to Breda.

What else you bring

• You’re an excellent advisor who always sees possibilities to help customers innovate
• Hands-on mentality and willing to make the difference yourself
• You have great convincing and closing skills
• “Customer Centric” is part of your DNA

What CM offers 

• A challenging job within an innovative and international fast-growing tech company
• An organization without internal obstacles; we think in opportunities
• Plenty of opportunity for personal and professional growth through courses and sales training   
• Flexible time off policy to balance your work and personal life in the way that suits you best
• Post Corona we hop to go back to ourregular social and international events such as Q-meetings, CM Inspires, meet-ups, CM Christmas Party, CM Food truck family festival, ski-and summer trips

CM.com as a Company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favorite channel of their customers, such as WhatsApp, Apple Business Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 500 employees in offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the one we are looking for? And do you believe you will fit in and feel comfortable with our business culture? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.

We look forward to hearing from you.