How to optimise customer care in Leisure

Your full-service start to optimised customer service in leisure

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The easiest way to improve the customer experience

Many brands within the leisure sector are aware of how mobile has become intertwined with their visitor’s lives. Theme parks, museums, gyms, zoos. Many of them are incorporating mobile in the customer experience.

But how many of them are using mobile to its full potential? And more importantly, are you?

The Conversational Cloud contains everything you need to efficiently handle all incoming messages on all messaging channels, or send notifications. Improve CSAT, FCR, AHT and NPS, offering a customer experience that keeps your guests coming back.

  1. Disclose all Messaging Channels

    WhatsApp Business, Apple Business Chat, Viber, SMS. The list goes on. Add any channel you need. Help your customer, wherever they are, from one inbox with rich customer profiles.

  2. From conversation to conversion

    We offer more than great customer service. Even turn a conversation into a sales opportunity with in-channel payments.

  3. Chatbot for efficient support

    Removing all hurdles and repetitive processes. Setup out-off-office messages, quick replies, and even a chat bot to save valuable time.

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Why is customer service important in leisure?

Interactive maps, training schedules, online ordering, mobile ticket shops, booking apps. Just a few examples of how leisure has moved to mobile over the last couple of years. And with great success. However, the most obvious application of mobile interaction with your guests is often not a priority. For effective customer support, mobile should be a priority.

Consumers come to you to enjoy their valuable time. Whenever, unexpectedly, runs into a problem, you'll want this problem solves as easily and quickly as possible.

Customer Contact in Leisure

How technology is changing the leisure and tourism industry

For questions, complaints, request, your guests want the fastest way to your customer care team. With their mobile phone in their hand, that is an obvious starting point. The biggest mistake in customer support for many brands is thinking a phone call or typing an email is customer-friendly.

Just put yourself in their shoes. If you have a question, what do you do? Call and wait for the agent to pickup? Send a formal email, needing to lookup and add any necessary data, and wait for days for a response? Or just send a WhatsApp message and continue your day without the need to wait for him to pickup.? That's right!

Customer support WhatsApp

Easier for them, easier for you

Mobile Chat apps like WhatsApp, Facebook Messenger, Apple Business Chat, Telegram, and Twitter make it easier on you as well. How’s that? Because with Customer Contact, you can offer availability on all those channels from within one inbox.

Easily work together across teams, enable chatbots to decrease any wait time, and even turn your conversations into conversions using in-channel payments. 

Customer care

New challenges for Leisure & Tourism

For a long time, the leisure sector has been booming, with consumers spending more, and guests coming from larger areas. Still, with the current hygiene measures as a result of the COVID-19 outbreak, this sector took a heavy blow. Besides missed revenue in 2020, the future of these companies will require proactively informing guests and giving quick answers to a whole new set of questions. 

Luckily, the CM Bot is here to give a quick response to questions he can handle himself, and hand over conversations that require human interaction. Optimise your customer care with minimum effort in no-time flat!

Customer Care

The Conversational Cloud

Build your customer care suite with this set of tools to integrate your brand into consumers’ every day lives. 

Customer Contact
Handle all conversations from one clear dashboard.

One solution for your messaging channels, using intuitive customer support software, combined into one inbox for all conversations. Start with Customer Contact, and expand from there.

Messaging Channels
What channels do you want to offer?

SMS, WhatsApp, RCS, Viber, Facebook Messenger, Twitter, Telegram, Apple Business Chat. What channels will you select?

A helping hand from CM Bot
Enrich Customer Contact with the CM Bot

New to chat bots? We're here to help you build, improve, and maintain your bot.

One solution for your messaging channels, using intuitive customer support software, combined into one inbox for all conversations. Start with Customer Contact, and expand from there.

SMS, WhatsApp, RCS, Viber, Facebook Messenger, Twitter, Telegram, Apple Business Chat. What channels will you select?

New to chat bots? We're here to help you build, improve, and maintain your bot.

Build your Conversational Cloud

  1. Add features like a bot and payments

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