Meeting Multi-Channel Customer Demand

A guide for the transport and logistics industry

Logistics & Transport_Guide_Hero
Downloads next icon Meeting Multi-Channel Customer Demand on the Move

How to Meet Multi-Channel Customer Demand on the Move

The worlds of logistics and communications are converging. Cars are becoming connected, even driving themselves. And parcels are tracked second-by-second, providing useful information to the waiting customer. It’s clear where transport is going: towards an always-on, data-intensive, and service-driven future.

Customers, however, aren’t so predictable. 

If you’re not there on the right channels you’ll see customer dissatisfaction skyrocket at a critical moment.

In this guide we'll pinpoint the challenges transport needs to address in this multi-channel world, and share ideas for solving them.