In this paper we provide an introduction to the technology, their role in customer service, and the benefits they provide.
According to Gartner, by 2022 Conversational AI agents will handle 20% of all customer service interactions and 95% of consumers say that customer service is a key influence in their loyalty to a brand.
It’s safe to say the pressure is on to deliver timely, personalized and fulfilling customer service experiences more than ever before.
So could Voicebots, the next development in Conversational AI address the challenge?
In this whitepaper we explore the history of the technology, the benefits of voicebots and how to get started.
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