Housing associations may not exist in quite the same space as online retailers, for example, but that doesn’t mean they shouldn’t strive for high standards of customer service.
As consumers become more digitally savvy, organisations must follow suit and undergo significant digital transformation to keep up. That can be daunting, but with the right strategy, partner and plan in place, there’s no reason it shouldn’t be a smooth transition.
So how do you create a positive consumer experience throughout the customer journey? We’ll be exploring that very topic in this ebook.