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        <title><![CDATA[Inside CM.com]]></title>
        <link>https://www.cm.com/en-dk/</link>
        <description><![CDATA[CM.com's official feed with the latest news, press releases, blogs, and insights on the future of conversational commerce, AI-driven customer engagement, messaging, and digital payments.]]></description>
        <language>en</language>
        <pubDate>Wed, 15 Apr 2026 01:01:09 +0200</pubDate>

                    <item>
                <title><![CDATA[Static vs. Dynamic Protection: Stop Bots, Save Money, and Stay Secure]]></title>
                <link>https://www.cm.com/en-dk/blog/dynamic-vs-static-protection/</link>
                <description><![CDATA[Do you send automated SMS or RCS to your customers? Then you need that traffic to be safe and smart. When you send codes at scale, you need to block fake traffic without stopping your real users. And of course, you don’t want to pay for messages that aren't real. We have just the thing for you: Static and Dynamic protection.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4bf487bddc13c8fe4baf097ab11bb245</guid>
                <pubDate>Tue, 24 Feb 2026 12:19:30 +0100</pubDate>
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                <title><![CDATA[The Email Gateway API: High Volumes, Worldwide Delivery, and Budget-Friendly]]></title>
                <link>https://www.cm.com/en-dk/blog/email-api/</link>
                <description><![CDATA[Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7193fe088df8a7c8201276c43af6b222</guid>
                <pubDate>Thu, 08 Jan 2026 14:22:50 +0100</pubDate>
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                <title><![CDATA[CM.com Among The First Tech Companies To Achieve ISO 42001 Certification For Responsible AI]]></title>
                <link>https://www.cm.com/en-dk/press/among-the-first-tech-companies-to-achieve-iso-42001-certification-for-responsible-ai/</link>
                <description><![CDATA[Breda, January 6, 2026 – CM.com is among the first technology companies worldwide to obtain ISO 42001 certification, the international standard for the responsible development and management of artificial intelligence. With this milestone, CM.com positions itself as a European leader in AI governance, an area where many AI service providers are still not certified.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>d8c7732e985ffea545b883afec8f2611</guid>
                <pubDate>Thu, 08 Jan 2026 13:22:06 +0100</pubDate>
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                <title><![CDATA[HALO Introduces WhatsApp Voice]]></title>
                <link>https://www.cm.com/en-dk/blog/halo-introduces-whatsapp-voice/</link>
                <description><![CDATA[Customers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Rutger de Ruiter]]></author>
                <guid>1f979e7ee0d4e958d8083b870d1914b7</guid>
                <pubDate>Wed, 10 Dec 2025 12:45:18 +0100</pubDate>
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                    <item>
                <title><![CDATA[Convert Conversations This Christmas: 5 Use Cases]]></title>
                <link>https://www.cm.com/en-dk/blog/conversational-christmas-engagement/</link>
                <description><![CDATA[The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas.
In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>353d30f31d8bbea857ed0d70a83adb40</guid>
                <pubDate>Thu, 04 Dec 2025 08:44:12 +0100</pubDate>
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                <title><![CDATA[An eCommerce Christmas Carol: The Customer Journey in One Package]]></title>
                <link>https://www.cm.com/en-dk/blog/ecommerce-carol/</link>
                <description><![CDATA[' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b2c8cf891053b89b27974b1d67855882</guid>
                <pubDate>Tue, 25 Nov 2025 10:18:46 +0100</pubDate>
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                <title><![CDATA[Unleashing the Power of AI: How Generative, Agentic, and Predictive AI Are Transforming Customer Experience]]></title>
                <link>https://www.cm.com/en-dk/blog/ai-customer-experience-generative-agentic-predictive/</link>
                <description><![CDATA[Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0a596b493ec032700854fa14c5dae506</guid>
                <pubDate>Mon, 27 Oct 2025 13:33:58 +0100</pubDate>
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                <title><![CDATA[From Claims to Customer Questions: How AI Agents Help Insurers]]></title>
                <link>https://www.cm.com/en-dk/blog/how-ai-agents-help-insurers/</link>
                <description><![CDATA[The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>dbbcda230ca5519f33af590fc305c73b</guid>
                <pubDate>Sat, 25 Oct 2025 12:31:14 +0200</pubDate>
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                <title><![CDATA[Boost Black Friday Sales with WhatsApp and RCS]]></title>
                <link>https://www.cm.com/en-dk/blog/black-friday-conversational-messaging/</link>
                <description><![CDATA[Black Friday stands out as one of the most anticipated shopping events of the year. Last year, Black Friday 2024, consumer spending reached US$ 74.4 billion, which is up 5% from 2023. And safe estimates suggest that online sales will grow another 3-6% this year. Time to jump into the holiday craze and strive for maximum exposure with high-impact messages. Be seen, be heard, and convert!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4e3abf4309bc95d2b30310d237474e7c</guid>
                <pubDate>Fri, 24 Oct 2025 12:25:13 +0200</pubDate>
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                <title><![CDATA[From Casual Consumers to Loyal Fans: How to retain customers after Black Friday]]></title>
                <link>https://www.cm.com/en-dk/blog/black-friday-customer-retention/</link>
                <description><![CDATA[Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>a69f985c8740fff9b6f2b2dad4bed8af</guid>
                <pubDate>Thu, 23 Oct 2025 10:05:51 +0200</pubDate>
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                <title><![CDATA[Why SMS Remains as Essential as Ever for Black Friday]]></title>
                <link>https://www.cm.com/en-dk/blog/sms-black-friday/</link>
                <description><![CDATA[One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f645d58e6e47894f2772eca7776f1eff</guid>
                <pubDate>Thu, 23 Oct 2025 10:03:06 +0200</pubDate>
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                <title><![CDATA[Reach Your Audience With Rich Messages That Convert]]></title>
                <link>https://www.cm.com/en-dk/blog/rcs-coverage/</link>
                <description><![CDATA[The fastest path to more conversions is maximizing reach - after all, customers can not buy your products or use your services if they haven't heard of you.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3164f45185fcd2f24aebfad329aadd7c</guid>
                <pubDate>Wed, 22 Oct 2025 12:21:14 +0200</pubDate>
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                <title><![CDATA[Your AI Agent Implementation Checklist]]></title>
                <link>https://www.cm.com/en-dk/blog/ai-implementation-checklist/</link>
                <description><![CDATA[AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3f83309d61a2112837043777a2856882</guid>
                <pubDate>Thu, 02 Oct 2025 08:51:39 +0200</pubDate>
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                <title><![CDATA[Meta's Conversions API for Marketers:  Knowledge is Power]]></title>
                <link>https://www.cm.com/en-dk/blog/conversions-api/</link>
                <description><![CDATA[In today's competitive digital landscape, data isn't just helpful - it's essential! Tracking data and measuring the results of your marketing efforts should be a vital step in every marketing plan, because marketing success isn’t about who shouts the loudest. It’s about who listens best to their data. That’s why Meta’s Conversions API is an indispensable tool for marketers worldwide.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>d40fbc7774dae1572f684b3b6043e11f</guid>
                <pubDate>Mon, 29 Sep 2025 12:09:43 +0200</pubDate>
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                <title><![CDATA[From Selection to Success: How to Choose the Right AI Platform]]></title>
                <link>https://www.cm.com/en-dk/blog/from-selection-to-success-how-to-choose-the-right-ai-platform/</link>
                <description><![CDATA[An AI platform isn’t just another tool you purchase. It’s the foundation on which your organization operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>cecf542a46259bb1d347bee0b81f6af0</guid>
                <pubDate>Mon, 29 Sep 2025 08:38:21 +0200</pubDate>
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                <title><![CDATA[AI Agents: The Accelerators of Conversational Commerce]]></title>
                <link>https://www.cm.com/en-dk/blog/ai-agents-the-accelerators-of-conversational-commerce/</link>
                <description><![CDATA[The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c910d30fa17fa42b050b5064453cbdff</guid>
                <pubDate>Sat, 27 Sep 2025 08:32:04 +0200</pubDate>
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                <title><![CDATA[RCS Messaging Statistics Every Marketer Should Know]]></title>
                <link>https://www.cm.com/en-dk/blog/rcs-statistics-for-marketers/</link>
                <description><![CDATA[For years, SMS has been the default channel for mobile messaging. It's simple, reliable, widely adopted - and it has some good benchmark statistics. But in a world where consumers expect more interactive, app-like experiences, traditional SMS is starting to feel outdated. That's where RCS comes in. But can RCS compare to the SMS benchmarks?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6b07707aa8748b52fa2308bdb4518e4d</guid>
                <pubDate>Thu, 25 Sep 2025 08:56:02 +0200</pubDate>
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                <title><![CDATA[From Chatbots to Virtual Agents: The Natural Evolution of Customer Interaction]]></title>
                <link>https://www.cm.com/en-dk/blog/chatbots-vs-virtual-agent/</link>
                <description><![CDATA[Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalized, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>341d16a73aa35058d7c776be8f7839ab</guid>
                <pubDate>Wed, 27 Aug 2025 07:23:49 +0200</pubDate>
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                <title><![CDATA[The Agentic AI Playbook: Unlock Ideas for Your New Digital Colleagues]]></title>
                <link>https://www.cm.com/en-dk/blog/the-agentic-ai-playbook-unlock-ideas-for-your-new-digital-colleagues/</link>
                <description><![CDATA[In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customizable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realize could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f77e1a6332031f10c503dd34b7ef1a50</guid>
                <pubDate>Tue, 05 Aug 2025 08:46:04 +0200</pubDate>
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                <title><![CDATA[How to Build AI for the Future]]></title>
                <link>https://www.cm.com/en-dk/blog/build-ai-for-the-future/</link>
                <description><![CDATA[You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>121badc7b50aaa9e0e59145b7124ab39</guid>
                <pubDate>Tue, 20 May 2025 08:57:03 +0200</pubDate>
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                <title><![CDATA[Optimize Your Marketing Strategy with CM.com’s Voice Solution]]></title>
                <link>https://www.cm.com/en-dk/blog/voice-for-marketing/</link>
                <description><![CDATA[Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e3c8598f5723bd5443b0567da8011f62</guid>
                <pubDate>Mon, 12 May 2025 12:20:22 +0200</pubDate>
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                <title><![CDATA[The Benefits of 2FA for Business]]></title>
                <link>https://www.cm.com/en-dk/blog/benefits-of-using-multi-factor-authentication/</link>
                <description><![CDATA[Protecting customer data is (or should be) a priority for every modern business. One of the most secure ways to verify customer information is by multi-factor authentication (MFA). In this blog, we’ll discuss the top benefits of MFA (and 2FA) and explain why it’s a must-have for mobile-native businesses.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7e5c8e4ad98c76a015ca0a7f30cbbd44</guid>
                <pubDate>Mon, 12 May 2025 12:13:38 +0200</pubDate>
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                <title><![CDATA[Protect Your Customers from Fraud With RCS Sender Verification]]></title>
                <link>https://www.cm.com/en-dk/blog/rcs-fraud-protection-security/</link>
                <description><![CDATA[Cybercrime and spam messaging is on the rise. Criminals attempt to impersonate trusted businesses in the hopes of scamming loyal customers out of their personal details, login credentials, and even banking information. This damages the trust between customers and businesses. How can you tell which messages are legit, and which ones aren't? RCS Business offers verified sender profiles, helping customers identify official business accounts so they can engage with business communication with confidence.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>670f8e3723fbb71d336d9473de604696</guid>
                <pubDate>Mon, 12 May 2025 12:11:19 +0200</pubDate>
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                <title><![CDATA[Successful Debt Collection With Consumer-Friendly Upgraded SMS]]></title>
                <link>https://www.cm.com/en-dk/blog/debt-collectors-rcs/</link>
                <description><![CDATA[Debt collection can be a tough industry. Outstanding, late, or unpaid debts are tricky to manage and solve, and strict (security) regulations make the work complicated. On top of that, the industry has a reputation problem - many consumers see debt collectors as aggressive or unapproachable. But how does one make debt collection more efficient, more transparent, and more consumer-friendly?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c1f71febe0321ed73dfa179920039202</guid>
                <pubDate>Mon, 12 May 2025 12:09:50 +0200</pubDate>
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                <title><![CDATA[CM.com Launches Safeguard Plus: A Cutting-Edge Solution to Combat Artificially Inflated Traffic (AIT)]]></title>
                <link>https://www.cm.com/en-dk/press/safeguard-plus-launch/</link>
                <description><![CDATA[Breda, Netherlands, 07 May 2025 – CM.com, a global leader in cloud software for conversational commerce, is proud to announce the launch of Safeguard Plus, an advanced solution designed to protect enterprises from the growing threat of artificially inflated traffic (AIT) in SMS communications.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>01d90c88466a299fb12f95f41f81fb83</guid>
                <pubDate>Mon, 12 May 2025 12:07:01 +0200</pubDate>
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                <title><![CDATA[MFA/2FA vs. SSO: Navigating the Digital Security Landscape]]></title>
                <link>https://www.cm.com/en-dk/blog/2fa-vs-sso-navigating-the-digital-security-landscape/</link>
                <description><![CDATA[In today's interconnected world, the importance of robust digital security cannot be overstated. As businesses and individuals grapple with increasing cyber threats, the choice of security measures becomes crucial.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>95db336ea705e47a27c976a8d48af0fc</guid>
                <pubDate>Thu, 10 Apr 2025 11:24:36 +0200</pubDate>
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                <title><![CDATA[RCS vs. SMS Messaging: A Comparison]]></title>
                <link>https://www.cm.com/en-dk/blog/rcs-vs-sms-messaging-a-comparison/</link>
                <description><![CDATA[Thanks to its rich content and other interactive features, RCS messaging is taking the SMS marketing world by storm. But what is the difference between RCS and SMS? Today, we’ll compare RCS vs. SMS for use in your mobile marketing campaigns.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>32087469dd5ea7c94c557022e2236b2d</guid>
                <pubDate>Thu, 10 Apr 2025 11:24:25 +0200</pubDate>
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                <title><![CDATA[RCS vs WhatsApp: Which is Best for Your Business?]]></title>
                <link>https://www.cm.com/en-dk/blog/rcs-vs-whatsapp/</link>
                <description><![CDATA[RCS Business Messaging and WhatsApp Business Messaging are both notable channels for businesses that strive for a personal and conversational approach to customer communication. But what features do both channels have? What sets them apart? And more importantly - which channel is most suitable for your business? Let's find out!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c981848fd965615447469a0a825bfd20</guid>
                <pubDate>Thu, 10 Apr 2025 11:23:57 +0200</pubDate>
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                <title><![CDATA[Unlock Communication Excellence With CPaaS]]></title>
                <link>https://www.cm.com/en-dk/blog/unlock-communication-excellence-with-cpaas/</link>
                <description><![CDATA[Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6c3d34247b4b74f7fa96a951b8898b46</guid>
                <pubDate>Thu, 10 Apr 2025 11:21:57 +0200</pubDate>
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                <title><![CDATA[Multichannel, Omnichannel, Cross-Channel and Single Channel: What’s the Difference?]]></title>
                <link>https://www.cm.com/en-dk/blog/multi-channel-omni-channel-cross-channel/</link>
                <description><![CDATA[Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication – because it can truly make or break the customer experience.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>de09609f25de029f31289307dfe98b83</guid>
                <pubDate>Thu, 10 Apr 2025 11:21:01 +0200</pubDate>
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                <title><![CDATA[Tilbageblik: CM.com til Slush 2024]]></title>
                <link>https://www.cm.com/en-dk/blog/recap-slush-2024/</link>
                <description><![CDATA[Slush 2024 was truly special, and we at CM.com Nordics are incredibly proud to have been part of it. From November 21 to 22, Helsinki transformed into a hub for tech innovation, and we were there every step of the way! We seized the opportunity to showcase our latest solutions in customer engagement, the future of customer communication, and Conversational Commerce. Here's a look at the major highlights from our time at Slush 2024.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2aa6de2143ae68d975fa2eefd1f7b605</guid>
                <pubDate>Thu, 10 Apr 2025 11:11:56 +0200</pubDate>
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                <title><![CDATA[Introducing Your Customizable Verification Solution]]></title>
                <link>https://www.cm.com/en-dk/blog/build-your-own-verification/</link>
                <description><![CDATA[In today's digital world, ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting their digital space and their customer interactions - and different needs require different solutions. That's why CM.com introduces "Build Your Own Verification" - flexible and customizable verification that can be tailored to your specific needs.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3a52251d4ed93c2879edd460707849cd</guid>
                <pubDate>Thu, 10 Apr 2025 11:11:45 +0200</pubDate>
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                <title><![CDATA[Agentic AI Agents: Helping You Get Things Done]]></title>
                <link>https://www.cm.com/en-dk/blog/agentic-ai-agents/</link>
                <description><![CDATA[Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>608d64f53df51016a15ec88d8adc0744</guid>
                <pubDate>Thu, 10 Apr 2025 11:09:53 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service]]></title>
                <link>https://www.cm.com/en-dk/blog/contact-page-improvements/</link>
                <description><![CDATA[Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Simone Dierdorp]]></author>
                <guid>a6d6d203ab05af010d500508d65db627</guid>
                <pubDate>Thu, 10 Apr 2025 11:09:24 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Create AI Agents in Five Easy Steps]]></title>
                <link>https://www.cm.com/en-dk/blog/how-to-create-halo-agents/</link>
                <description><![CDATA[AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e75a7f24ed4a19073f3c7b5c7c094f99</guid>
                <pubDate>Thu, 10 Apr 2025 11:08:13 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Prevent Text Messaging Fraud and Simplify Verification Processes With Number Verify]]></title>
                <link>https://www.cm.com/en-dk/blog/number-verify/</link>
                <description><![CDATA[Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>fc473e6ba67053d2c7a0df275d37ffc1</guid>
                <pubDate>Thu, 10 Apr 2025 11:07:55 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Chatting with the Near Future: AI's New Role in the Customer Experience]]></title>
                <link>https://www.cm.com/en-dk/blog/chatting-with-the-near-future-about-ai/</link>
                <description><![CDATA[AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Aafke Gulickx]]></author>
                <guid>9d04939a18d80976b00225117687f2f1</guid>
                <pubDate>Thu, 10 Apr 2025 11:07:10 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Agents of Change]]></title>
                <link>https://www.cm.com/en-dk/blog/agents-of-change/</link>
                <description><![CDATA[A contemplation on CM.com in the era of AI Agents.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Rutger de Ruiter]]></author>
                <guid>1b8beaeaa5adf11bbe918c6706023734</guid>
                <pubDate>Thu, 03 Apr 2025 07:37:53 +0200</pubDate>
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