Introduction

This documentation provides information for the APIs related to Talk.

Authentication

API Key (GUID)

To make use of our APIs, you will need an API key in order to authenticate yourself.

This ID must be present in every request inside a header named X-CM-PRODUCTTOKEN. You can find the API Key for your voice account under API Settings in the Voice Management App (https://cm.com/app/voice-management).

Voice Account ID (GUID)

The Voice Account ID must be provided in the URL for every request.

Account ID (GUID)

This identifier can be found on the URL of CM.com's platform applications, after the language indicator.

An example:

URL | AccountID https://www.cm.com/en-gb/app/dashboard/00000000-0000-0000-0000-000000000000 | 00000000-0000-0000-0000-000000000000

Pagination

The API requires the user to take pagination into account when requesting data. This is handled using the Skip and Take parameters in the query string.

Each response will contain the following headers to indicated the requested Skip and Take, and the total amount of data:

Header	Description	Schema
X-Cm-Pagination-Skip	Amount of items skipped.	number
X-Cm-Pagination-Take	Amount of items retrieved.	number
X-Cm-Pagination-Total	Total items that can be retrieved.	number

SIP Accounts

This section describes information regarding SIP Accounts that are linked to your Voice Account.

Retrieve SIP Accounts

GET https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

[
    {
        "guid": "00000000-0000-0000-0000-000000000000",
        "createdOn": "2020-01-01T00:00:00",
        "customerAccountGuid": "voiceAccountId",
        "name": "Test display",
        "username": "test_username",
        "isActive": true,
        "inPrison": false
    }
]

Retrieve specific SIP Account

GET https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

{
    "guid": "00000000-0000-0000-0000-000000000000",
    "createdOn": "2020-01-01T00:00:00",
    "customerAccountGuid": "voiceAccountId",
    "name": "Test display",
    "username": "test_username",
    "isActive": true,
    "inPrison": false
}

Retrieve SIP Account credentials

GET https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/credentials

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

{
    "username": "test_username",
    "password": "test_password"
}

Retrieve SIP Accounts' endpoints

GET https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/sipEndpoints

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

[
    {
        "guid": "00000000-0000-0000-0000-000000000000",
        "createdOn": "2020-01-01T00:00:00",
        "ipAddress": "1.2.3.4",
        "port": 0,
        "subnetMask": 32,
        "protocol": 2,
        "isTrusted": false
    }
]

Retrieve SIP Accounts' config

GET https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/config

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

{
    "cpsLimit": 1,
    "ccLimit": 1,
    "alwaysAnonymous": false,
    "hasAnonymousOverride": false,
    "defaultOutboundCallerId": null,
    "restrictionType": "Blacklist",
    "setAsymmetricRtp": false,
    "primaryTrunkId": null,
    "secondaryTrunkId": null,
    "blockNonEerToEer": false,
    "allowPremium": false,
    "requiresDtmf": false,
    "requiresCcCli": false,
    "requiresSfb": false,
    "requiresEarlyMediaOn18X": false,
    "requiresAnonymousCalls": false,
    "requiresHighLoad": false,
    "requiresMobileCli": false,
    "requiresNonEerToEerTraffic": false
}

Create SIP Account

POST https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

201 Created

{
    "guid": "00000000-0000-0000-0000-000000000000",
    "createdOn": "2020-01-01T00:00:00",
    "customerAccountGuid": "voiceAccountId",
    "name": "Test display",
    "username": "test_username",
    "isActive": true,
    "config": {
        "cpsLimit": 1,
        "ccLimit": 1,
        "alwaysAnonymous": false,
        "hasAnonymousOverride": false,
        "defaultOutboundCallerId": null,
        "restrictionType": "Blacklist",
        "setAsymmetricRtp": false,
        "primaryTrunkId": null,
        "secondaryTrunkId": null,
        "blockNonEerToEer": false,
        "allowPremium": false,
        "requiresDtmf": false,
        "requiresCcCli": false,
        "requiresSfb": false,
        "requiresEarlyMediaOn18X": false,
        "requiresAnonymousCalls": false,
        "requiresHighLoad": false,
        "requiresMobileCli": false,
        "requiresNonEerToEerTraffic": false
    }
}

Enable SIP Account

PUT https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/enable

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

204 No Content

Disable SIP Account

PUT https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/disable

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

204 No Content

Reset SIP Accounts' password

PUT https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/resetpassword

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

{
    "username":"test_username",
    "password":"new_password"
}

Update SIP Accounts' display name

PUT https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/displayname

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Request Body

{
    "name": "new displayname"
}

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

{
    "guid": "00000000-0000-0000-0000-000000000000",
    "createdOn": "2020-01-01T00:00:00",
    "customerAccountGuid": "voiceAccountId",
    "name": "new displayname",
    "username": "test_username",
    "isActive": true
}

Update SIP Accounts' endpoints

PUT https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/sipEndpoints

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Request Body

[
  {
    "ipAddress": "1.2.3.4",
    "port": 5060,
    "subnetMask": 0,
    "protocol": 0,
    "isTrusted": true
  }
]

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

[
  {
    "ipAddress": "1.2.3.4",
    "port": 5060,
    "subnetMask": 0,
    "protocol": 0,
    "isTrusted": true
  }
]

Update SIP Accounts' config

PUT https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/config

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your Voice Account identifier.	string (uuid)
Path	sipAccountId required	Your SIP Account identifier.	string (uuid)

Request Body

{
    "cpsLimit": 1,
    "ccLimit": 1,
    "alwaysAnonymous": false,
    "hasAnonymousOverride": false,
    "defaultOutboundCallerId": null,
    "restrictionType": "Blacklist",
    "setAsymmetricRtp": false,
    "primaryTrunkId": null,
    "secondaryTrunkId": null,
    "blockNonEerToEer": false,
    "allowPremium": false,
    "requiresDtmf": false,
    "requiresCcCli": false,
    "requiresSfb": false,
    "requiresEarlyMediaOn18X": false,
    "requiresAnonymousCalls": false,
    "requiresHighLoad": false,
    "requiresMobileCli": false,
    "requiresNonEerToEerTraffic": false
}

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

200 OK

{
    "cpsLimit": 1,
    "ccLimit": 1,
    "alwaysAnonymous": false,
    "hasAnonymousOverride": false,
    "defaultOutboundCallerId": null,
    "restrictionType": "Blacklist",
    "setAsymmetricRtp": false,
    "primaryTrunkId": null,
    "secondaryTrunkId": null,
    "blockNonEerToEer": false,
    "allowPremium": false,
    "requiresDtmf": false,
    "requiresCcCli": false,
    "requiresSfb": false,
    "requiresEarlyMediaOn18X": false,
    "requiresAnonymousCalls": false,
    "requiresHighLoad": false,
    "requiresMobileCli": false,
    "requiresNonEerToEerTraffic": false
}

Delete SIP Account

DELETE https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your voice account identifier.	string (uuid)
Path	sipAccountId required	Your sip account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

204 No Content

Delete SIP Account from prison

DELETE https://api.cm.com/voice-sipaccountsapi/v1/{voiceAccountId}/sipAccounts/{sipAccountId}/prison

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your voice account identifier.	string (uuid)
Path	sipAccountId required	Your sip account identifier.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

204 No Content

Inbound Numbers

This section describes information regarding inbound numbers that are linked to your voice account.

Retrieve inbound numbers in JSON

GET https://api.cm.com/inboundnumberapi/v2/{voiceAccountId}/inboundnumbers?skip=0&take=10

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your voice account identifier.	string (uuid)
Query	skip	Amount of items to skip. Minimum value is 0.	number
Query	take required	Amount of items to retrieve. Minimum value is 1.	number

Response

Response headers

Header	Description	Schema
X-Cm-Pagination-Skip	Amount of items skipped.	number
X-Cm-Pagination-Take	Amount of items retrieved.	number
X-Cm-Pagination-Total	Total items that can be retrieved.	number
Content-Type	application/json	-

Response body

[
  {
    "Number": string,
    "OriginalNumber": string,
    "VoiceAccount": {
      "CreatedOn": datetime,
      "Name": string,
      "ProductAccountId": string,
      "ExternalId": int,
      "ExternalName": string,
      "IsActive": boolean,
      "IsTest": boolean
    },
    "Application": {
      "Guid": string,
      "Name": string,
      "IsConfigurable": boolean,
      "DisplayCode": int
    },
    "DistributionGroup": {
      "guid": string,
      "name": string,
      "createdOn": datetime,
      "updatedOn": datetime,
      "dispatchers": [
      ],
      "inboundRoutes": [
        {
          "createdOn": datetime,
          "phoneNumber": long,
          "description": string,
          "distributionGroupId": int,
          "distributionAlgorithm": int
        }
      ]
    },
    "Country": {
      "Code": string,
      "Name": string,
      "Prefix": string,
      "Zone": string
    },
    "ValidFrom": datetime,
    "ValidTo": datetime?,
    "NumberType": string,
    "UpdatedOn": datetime,
    "Status": {
      "Guid": string,
      "Name": string
    }
  }
]

Example response

[
  {
    "Number": "31612345678",
    "OriginalNumber": "",
    "VoiceAccount": {
      "CreatedOn": "2019-01-01T00:00:00",
      "Name": "Voice account name",
      "ProductAccountId": "00000000-0000-0000-0000-000000000000",
      "ExternalId": 1,
      "ExternalName": "Voice account external name",
      "IsActive": true,
      "IsTest": false
    },
    "Application": {
      "Guid": "00000000-0000-0000-0000-000000000000",
      "Name": "SIP trunking",
      "IsConfigurable": true,
      "DisplayCode": 1
    },
    "DistributionGroup": null,
    "Country": {
      "Code": "NL",
      "Name": "Netherlands",
      "Prefix": "31",
      "Zone": "EER"
    },
    "ValidFrom": "2019-01-01T00:00:00",
    "ValidTo": null,
    "NumberType": "FIXED_LINE",
    "UpdatedOn": "2019-01-01T00:00:00",
    "Status": {
      "Guid": "00000000-0000-0000-0000-000000000000",
      "Name": "Operational"
    }
  }
]

Export inbound numbers to Excel

GET https://api.cm.com/inboundnumberapi/v2/{voiceAccountId}/inboundnumbers/export?exportAll=false

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your voice account identifier.	string (uuid)
Query	exportAll	Export inbound numbers for all voice accounts within the organization. Default value is false.	boolean

Response

Response headers

Header	Description	Schema
X-CM-FILENAME	Name of the generated Excel file.	string
Content-Type	application/vnd.openxmlformats-officedocument.spreadsheetml.sheet	-

Response body

The response body will contain the binary data of the Excel file.

Phone number configurations

There are a couple of different configurations for phone numbers. This section will explain them in detail.

No configuration

Name	Description	Required	Schema
Type	The type should be none	Yes	string
PhoneNumber	The phone number to configure	Yes	number

SIP configuration

Name	Description	Required	Schema
Type	The type should be sip	Yes	string
PhoneNumber	The phone number to configure	Yes	number
DistributionGroupGuid	The distribution group used for the phone number, find the right Guid using the following endpoint: GET https://api.cm.com/voiceroutingapi/v1/{voiceAccountId}/distributiongroups	Yes	string (uuid)
Algorithm	RoundRobin (shares all incoming calls over the given IPs) or Failover (looks at the first IP and only if that gives an error, the next one will be tried, etc.)	Yes	string
AnonymousMode	If 1 is used and a call contains the Privacy:id header, the call will be passed 'as is'. If 2 is used and a call contains the Privacy:id header, all headers containing the callers' phone number will be stripped (P-Asserted-Identity, Remote-Party-ID) and the URI in the From header will be replaced with [email protected].	Yes	number

Notification configuration

Name	Description	Required	Schema
Type	The type should be notification	Yes	string
PhoneNumber	The phone number to configure	Yes	number
AppAccountGuid	Find the Guid using the following endpoint: GET https://api.cm.com/voice-appaccountapi/v1/{voiceAccountId}/appaccounts	Yes	string (uuid)
PromptType	File or TTS (Text To Speech)	Yes	string
Prompt	The prompt message or the path of the audio file	Yes	string
Language	Language formatted like 'en-GB'	For TTS	string
Gender	Voice gender (Male or Female)	For TTS	string
VoiceNumber	See the voice api docs for all the options https://www.cm.com/en-en/app/docs/voice-api-apps/v2.0 (Text-To-Speech)	For TTS	number
TimeoutInMilliseconds	The time to let the phone ring at the receiver	No	number
CallbackUrl	The URL (including http(s)://) for the callback. See https://www.cm.com/en-en/app/docs/voice-api-apps/v2.0 (Notification App callback) for more info.	No	string

Direct forwarding configuration

Name	Description	Required	Schema
Type	The type should be directforwarding	Yes	string
PhoneNumber	The phone number to configure	Yes	number
AppAccountGuid	Find the Guid using the following endpoint: GET https://api.cm.com/voice-appaccountapi/v1/{voiceAccountId}/appaccounts	Yes	string (uuid)
DestinationNumber	The destination number to forward to	Yes	number
CustomCallerId	Number alias	No	string

Update phone number configurations

PUT https://api.cm.com/voice-phonenumberapi/v1/{accountId}/phonenumbers

Body

The body contains all numbers you want to update with their desired configuration. It should be an array, see the following example with all the possible configurations:

[
  {
    "type": string,
    "phoneNumber": number
  },
  {
    "type": string,
    "phoneNumber": number,
    "distributionGroupGuid": string,
    "algorithm": string,
    "anonymousMode": number
  },
  {
    "type": string,
    "phoneNumber": number,
    "appAccountGuid": string,
    "promptType": string,
    "prompt": string,
    "language": string,
    "gender": string,
    "voiceNumber": number,
    "timeoutInMilliseconds": number,
    "callbackUrl": string
  },
  {
    "type": string,
    "phoneNumber": number,
    "appAccountGuid": string,
    "destinationNumber": number,
    "customCallerId": number
  }
  ...
]

It depends on the type of the configuration which items should be additionally added. See the following example body for all the possible configurations

Example body

[
  {
    "type": "none",
    "phoneNumber": 31612345678
  },
  {
    "type": "sip",
    "phoneNumber": 31612345678,
    "distributionGroupGuid": "00000000-0000-0000-0000-000000000000",
    "algorithm": "RoundRobin",
    "anonymousMode": 1
  },
  {
    "type": "notification",
    "phoneNumber": 31612345678,
    "appAccountGuid": "00000000-0000-0000-0000-000000000000",
    "promptType": "TTS",
    "prompt": "examplePrompt",
    "language": "en-GB",
    "gender": "Male",
    "voiceNumber": 1,
    "timeoutInMilliseconds": 0,
    "callbackUrl": null
  },
  {
    "type": "directforwarding",
    "phoneNumber": 31612345678,
    "appAccountGuid": "00000000-0000-0000-0000-000000000000",
    "destinationNumber": 31687654321,
    "customCallerId": null
  }
]

Response

The function will return the complete settings of the inserted body without the null values.

Response body

[
  {
    "type": string,
    "phoneNumber": number
  },
  {
    "type": string,
    "phoneNumber": number,
    "distributionGroupGuid": string,
    "algorithm": string,
    "anonymousMode": number
  },
  {
    "type": string,
    "phoneNumber": number,
    "appAccountGuid": string,
    "promptType": string,
    "prompt": string,
    "language": string,
    "gender": string,
    "voiceNumber": number,
    "timeoutInMilliseconds": number,
    "callbackUrl": string
  },
  {
    "type": string,
    "phoneNumber": number,
    "appAccountGuid": string,
    "destinationNumber": number,
    "customCallerId": number
  }
  ...
]

Example response

[
  {
    "type": "none",
    "phoneNumber": 31612345678
  },
  {
    "type": "sip",
    "phoneNumber": 31612345678,
    "distributionGroupGuid": "00000000-0000-0000-0000-000000000000",
    "algorithm": "RoundRobin",
    "anonymousMode": 1
  },
  {
    "type": "notification",
    "phoneNumber": 31612345678,
    "appAccountGuid": "00000000-0000-0000-0000-000000000000",
    "promptType": "TTS",
    "prompt": "examplePrompt",
    "language": "en-GB",
    "gender": "Male",
    "voiceNumber": 1,
    "timeoutInMilliseconds": 0
  },
  {
    "type": "directforwarding",
    "phoneNumber": 31612345678,
    "appAccountGuid": "00000000-0000-0000-0000-000000000000",
    "destinationNumber": 31687654321
  }
]

Request new number(s)

POST https://api.cm.com/voice-phonenumberapi/v1/{accountId}/phonenumbers/request

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)

Body

Name	Description	Required	Schema
countryCode	The country in ISO 3166-1 alpha-2 format.	Yes	string
areaCode	The area code (prefix) of the requested number.	Yes	string
numberType	The type of the number: FIXED or TOLLFREE.	Yes	string
quantity	The quantity of numbers to be requested.	Yes	int
emailAddress	Contact info for CM Support.	Yes	string
consecutive	Determines whether the numbers (if more than 1 are requested) should be in consecutive order. Default value is false.	Yes	boolean
comment	Comment for extra information.	No	string
company	Company information for new number requests.	Yes	Company

Company

Name	Description	Required	Schema
street	Street name.	Yes	string
streetNumber	Street number.	Yes	string
registrationNumber	The Company Registration Number (CRN) in order to identify your company.	Yes	string
postalCode	Postal code.	Yes	string
Name	Name of the company.	Yes	string
city	City where the company is established.	Yes	string
requiredFields	Depending on the countryCode of the numbers to be requested, we require additional fields that need to be supplied with the API call. See Required fields for the specifications.	No	KeyValuePair <string,string>

Required fields	Country	Name	Description	Schema
BE	btw_number	Business Registration Number of the company located in Belgium.	string
FR	siret_number	Business Registration Number of the company located in France.	string

{
  "countryCode": string,
  "areaCode": string,
  "numberType": string,
  "quantity": int,
  "emailAddress": string,
  "consecutive": boolean,
  "comment": string,
  "company": {
    "street": string,
    "streetNumber": string,
    "registrationNumber": string,
    "postalCode": string,
    "name": string,
    "city": string,
    "requiredFields": {
        "string": string,
    }
  }
}

Example body

{
  "countryCode": "NL",
  "areaCode": "3176",
  "numberType": "FIXED",
  "quantity": 5,
  "emailAddress": "[email protected]",
  "consecutive": true,
  "comment": "Extra comment",
  "company": {
    "street": "Test Street",
    "streetNumber": 123,
    "registrationNumber": 123456,
    "postalCode": "1234 AB",
    "name": "My company",
    "city": "Breda",
    "requiredFields": {}
  }
}

Response

200 OK

Request new number(s) porting

You can use this endpoint to submit a porting request for one or more numbers from your current provider to CM.

POST https://api.cm.com/voice-phonenumberapi/v1/{accountId}/phonenumbers/portingrequests

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)

Body

Name	Description	Required	Schema
ownerCompanyName	The owner's company name.	Yes	string
ownerRegistrationNumber	The owner's registration number.	Yes	string
ownerSiretNumber	The owner's siret number. ONLY for French companies	No	string
ownerStreet	The owner's street.	Yes	string
ownerStreetNumber	The owner's street number.	Yes	string
ownerPostalCode	The owner's postal code.	Yes	string
ownerCity	The owner's city.	Yes	string
providerCompanyName	The provider's company name.	Yes	string
providerStreet	The provider's street.	Yes	string
providerStreetNumber	The provider's street number.	Yes	string
providerPostalCode	The provider's postal code.	Yes	string
providerCity	The provider's city.	Yes	string
phoneNumbers	The phone number(s) to be ported.	Yes	PortingPhoneNumber list
comment	Comment for extra information.	Yes	string
emailAddress	Email address for the request confirmation.	Yes	string
preferredPortingDateTime	Preferred date and time to port the phone number(s) in UTC time. Will be picked up between 6:00 and 20:00 UTC time.	No	DateTime Supported formats: yyyy-MM-ddTHH:mm:ss yyyy-MM-dd MM-dd-yyyy

PortingPhoneNumber

Name	Description	Required	Schema
phoneNumber	The (first) phone number.	Yes	number
lastPhoneNumber	If it's a range of phone numbers that should be ported, this is the last phone number in the range.	No	number
countryOfOrigin	The country where the number originates from	Yes	string
includeInPhoneRegister	Whether to include the phone number(s) in the phone register.	Yes	boolean

{
    "ownerCompanyName": string,
    "ownerRegistrationNumber": string,
    "ownerSiretNumber": string,
    "ownerStreet": string,
    "ownerStreetNumber": string,
    "ownerPostalCode": string,
    "ownerCity": string,
    "providerCompanyName": string,
    "providerStreet": string,
    "providerStreetNumber": string,
    "providerPostalCode": string,
    "providerCity": string,
    "phoneNumbers":
    [
        {
            "phoneNumber": number,
            "lastPhoneNumber": number,
            "countryOfOrigin": string,
            "includeInPhoneRegister": boolean
        }
    ],
    "comment": string,
    "emailAddress": string,
    "preferredPortingDateTime": string
}

Example body

{
    "ownerCompanyName": "Your company",
    "ownerRegistrationNumber": "123456789",
    "ownerSiretNumber": "",
    "ownerStreet": "Your Street",
    "ownerStreetNumber": "1",
    "ownerPostalCode": "1234 AA",
    "ownerCity": "Your City",
    "providerCompanyName": "Providing company",
    "providerStreet": "Their Street",
    "providerStreetNumber": "1",
    "providerPostalCode": "1234 BB",
    "providerCity": "Their City",
    "phoneNumbers":
    [
        {
            "phoneNumber": 311234567890,
            "lastPhoneNumber": null,
            "countryOfOrigin": "Netherlands",
            "includeInPhoneRegister": false
        }
    ],
    "comment": "Your Comment",
    "emailAddress": "[email protected]est.com",
    "preferredPortingDateTime": "2030-01-01T07:00:00.000Z"
}

Response

204 No Content

CDR API

The CDR Web API exposes a set of HTTP REST endpoints which allow you to retrieve the Call Detail Records for your voice traffic. It uses JSON as the language of information exchange.

Throttling

The API uses rate limiting to prevent (accidental) abuse and to safeguard the resources the API accesses. The time limit is set to one request every 5 minutes for each unique request. The uniqueness of a request is determined by the Voice Account ID, From and Skip values.

The API will respond with a 429 Too Many Requests when the same request is sent within 5 minutes. The header Retry-After is added to the response indicating the amount of time (in seconds) left.

Important Notes

• The data returned by the API contains only successful calls.
• All timestamps are in UTC. Please take this into consideration when requesting data.
• Additional fields in the response message may be added in future versions. Please take this into consideration when building your application.

Retrieve conversations

Retrieves the conversations for a single voice account.

GET https://api.cm.com/cdrapi/v1/{voiceAccountId}/conversations

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your voice account identifier.	string (uuid)
Query	skip	Amount of items to skip. Minimum value is 0.	number
Query	take required	Amount of items to retrieve. Minimum value is 1.	number
Query	from required	The timestamp indicating the start date.	DateTime Supported formats: yyyy-MM-ddTHH:mm:ss yyyy-MM-dd MM-dd-yyyy
Query	to required	The timestamp indicating the exclusive end date. Maximum range is 1 week.	DateTime Supported formats: yyyy-MM-ddTHH:mm:ss yyyy-MM-dd MM-dd-yyyy

Response

Response headers

Header	Description	Schema
X-Cm-Pagination-Skip	Amount of items being skipped.	number
X-Cm-Pagination-Take	Amount of items being retrieved.	number
X-Cm-Pagination-Total	Total items that can be retrieved.	number
Content-Type	application/json	-

Response body

A successful request will return a JSON array containing the conversation objects.

Name	Type	Description
voiceAccountId	GUID	The ID identifying your traffic.
voiceAccountName	Alphanumeric	The name of your Voice Account.
externalReference	Alphanumeric	Unique identifier of the call. (if applicable)
callId	Alphanumeric	The unique Call Id identifing the call.
startedOn	DateTime UTC	The timestamp the call started.
answeredOn	DateTime UTC	The timestamp the call was answered.
finishedOn	DateTime UTC	The timestamp the call was finished.
durationInSeconds	Numeric	The duration in seconds.
isAnonymous	Boolean	Whether the call was anonymous.
direction	Alphanumeric	The direction of the call.
callerId	Alphanumeric	The phone number identifying the caller.
calleeId	Alphanumeric	The phone number identifying the callee.
calleeDestination	Alphanumeric	The callee's destination.
CalleeDestinationId	Alphanumeric	The callee's destination ID.
surchargeAmount	Decimal, precision of 4	The surcharge amount. (if applicable)
surchargeType	Alphanumeric	Can be either 'Penalty surcharge' or 'Non-EER to EER'. (if applicable)
surchargeUnitPrice	Decimal, precision of 4	Surcharge unit price per minute. (if applicable)
cost	Decimal, precision of 4	Call cost.
currency	Alpha	Currency of the call cost.
unitPrice	Decimal, precision of 4	Call cost per minute.
apiAccount	Alphanumeric	API account user name. (if applicable)
sipAccount	Alphanumeric	SIP account user name. (if applicable)
customSipAccountName	Alphanumeric	Custom name of the SIP account. (if applicable)
customResellerPrice	Decimal, precision of 4	Custom reseller price of the call. (only included for resellers)

Example response

[
  {
    "voiceAccountId": "17f23fdf-21cd-48cd-bf1d-45012659004f",
    "voiceAccountName": "MaxCorp B.V.",
    "callId": "f452122c-ec1c-423a-b664-48aa51112a26",
    "startedOn": "2018-03-01T07:46:46",
    "answeredOn": "2018-03-01T07:46:46",
    "finishedOn": "2018-03-01T07:46:56",
    "durationInSeconds": 11,
    "isAnonymous": false,
    "direction": "outbound",
    "callerId": "31612345678",
    "calleeId": "31612345670",
    "calleeDestination": "NETHERLANDS MOBILE VODAFONE",
    "surchargeAmount": null,
    "surchargeType": null,
    "surchargeUnitPrice": null,
    "cost": 0.0123
  }
]

Distribution Groups

This section describes information regarding Distribution Groups that are linked to your Account.

Retrieve Distribution Groups

Retrieves Distribution Groups that are linked to the specified Account.

GET https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

[
    {
        "guid": uuid,
        "name": string,
        "endpoints": [
            {
                "guid": uuid,
                "name": string,
                "ipAddress": string,
                "port": int,
                "priority": int,
                "isActive": boolean
            }
        ]
    }
]

Example response

[
    {
        "guid": "00000000-0000-0000-0000-000000000000",
        "name": "Distribution Group 1",
        "endpoints": [
            {
                "guid": "00000000-0000-0000-0000-000000000000",
                "name": "Endpoint 1",
                "ipAddress": "1.1.1.1",
                "port": 5060,
                "priority": 1,
                "isActive": true
            }
        ]
    },
    {
        "guid": "00000000-0000-0000-0000-000000000000",
        "name": "Distribution Group 2",
        "endpoints": [
            {
                "guid": "00000000-0000-0000-0000-000000000000",
                "name": "Endpoint 2",
                "ipAddress": "2.2.2.2",
                "port": 5065,
                "priority": 1,
                "isActive": false
            }
        ]
    }
]

Retrieve Distribution Group

Retrieves a Distribution Group for the specified Account and Distribution Group identifier.

GET https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

{
    "guid": uuid,
    "name": string,
    "endpoints": [
        {
            "guid": uuid,
            "name": string,
            "ipAddress": string,
            "port": int,
            "priority": int,
            "isActive": boolean
        },
        {
            "guid": uuid,
            "name": string,
            "ipAddress": string,
            "port": int,
            "priority": int,
            "isActive": boolean
        }
    ]
}

Example response

{
    "guid": "00000000-0000-0000-0000-000000000000",
    "name": "Distribution Group",
    "endpoints": [
        {
            "guid": "00000000-0000-0000-0000-000000000000",
            "name": "Endpoint 1",
            "ipAddress": "1.1.1.1",
            "port": 5060,
            "priority": 1,
            "isActive": true
        },
        {
            "guid": "00000000-0000-0000-0000-000000000000",
            "name": "Endpoint 2",
            "ipAddress": "1.1.1.2",
            "port": 5061,
            "priority": 2,
            "isActive": false
        }
    ]
}

Create Distribution Group

Creates a new Distribution Group for the specified Account.

POST https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)

Body

Distribution Group	Name	Description	Required	Schema
name	The name of the Distribution Group.	Yes	string
endpoints	The endpoints to be added when creating a new Distribution Group.	No	Endpoint list

Endpoint

Name	Description	Required	Schema
name	The name of the Endpoint.	Yes	string
ipAddress	The external IP Address of the Endpoint.	Yes	string
port	The port to be configured that is supported by CM. Supported ports: 5060-5100.	Yes	number
priority	Determines the Round-Robin order of the Endpoint. Each endpoint inside a Distribution Group must have a unique priority.	Yes	number
isActive	Determines whether the Endpoint should be active or not.	Yes	boolean

{
    "name": string,
    "endpoints": 
    [
        {
            "name": string,
            "ipAddress": string,
            "port": int,
            "priority": int,
            "isActive": boolean
        }
    ]
}

Response

201 Created

Response headers

Header	Description	Schema
Location	https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}	-

{
    "guid": uuid,
    "name": string,
    "endpoints": [
        {
            "guid": uuid,
            "name": string,
            "ipAddress": string,
            "port": int,
            "priority": int,
            "isActive": boolean
        },
        {
            "guid": uuid,
            "name": string,
            "ipAddress": string,
            "port": int,
            "priority": int,
            "isActive": boolean
        }
    ]
}

Example response

{
    "guid": "00000000-0000-0000-0000-000000000000",
    "name": "Distribution Group",
    "endpoints": [
        {
            "guid": "00000000-0000-0000-0000-000000000000",
            "name": "Endpoint 1",
            "ipAddress": "1.1.1.1",
            "port": 5060,
            "priority": 1,
            "isActive": true
        },
        {
            "guid": "00000000-0000-0000-0000-000000000000",
            "name": "Endpoint 2",
            "ipAddress": "1.1.1.2",
            "port": 5061,
            "priority": 2,
            "isActive": false
        }
    ]
}

Update Distribution Group

Updates a Distribution Group for the specified Account and Distribution Group identifier.

PUT https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)

Body

Distribution Group	Name	Description	Required	Schema
name	The new name of the Distribution Group.	Yes	string
endpoints	The endpoints to be added when updating the Distribution Group.	No	Endpoint list

{
    "name": string,
    "endpoints": 
    [
        {
            "name": string,
            "ipAddress": string,
            "port": int,
            "priority": int,
            "isActive": boolean
        }
    ]
}

Response

204 No Content

Delete Distribution Group

Deletes a Distribution Group for the specified Account and Distribution Group identifier.

DELETE https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)

Response

204 No Content

Retrieve Endpoints

Retrieves Endpoints of the Distribution Group for the specified Account and Distribution Group identifier.

GET https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}/endpoints

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

[
    {
        "guid": uuid,
        "name": string,
        "ipAddress": string,
        "port": int,
        "priority": int,
        "isActive": boolean
    },
    {
        "guid": uuid,
        "name": string,
        "ipAddress": string,
        "port": int,
        "priority": int,
        "isActive": boolean
    }
]

Example response

[
    {
        "guid": "00000000-0000-0000-0000-000000000000",
        "name": "Endpoint 1",
        "ipAddress": "1.1.1.1",
        "port": 5060,
        "priority": 1,
        "isActive": true
    },
    {
        "guid": "00000000-0000-0000-0000-000000000000",
        "name": "Endpoint 2",
        "ipAddress": "1.1.1.2",
        "port": 5062,
        "priority": 2,
        "isActive": true
    }
]

Retrieve Endpoint

Retrieves a Endpoint for the specified Account, Distribution Group identifier and Endpoint identifier.

GET https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}/endpoints/{endpointGuid}

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)
Path	endpointGuid required	Unique identifer of the Endpoint.	string (uuid)

Response

Response headers

Header	Description	Schema
Content-Type	application/json	-

Response body

{
    "guid": uuid,
    "name": string,
    "ipAddress": string,
    "port": int,
    "priority": int,
    "isActive": boolean
}

Example response

{
    "guid": "00000000-0000-0000-0000-000000000000",
    "name": "Endpoint",
    "ipAddress": "1.1.1.1",
    "port": 5060,
    "priority": 1,
    "isActive": true
}

Create Endpoint(s)

Create Endpoint(s) for the specified Account and Distribution Group identifier.

POST https://api.cm.com/voice-distributiongroupsapi/v1/{voiceAccountId}/distributiongroups/{distributionGroupGuid}/endpoints

Parameters

Type	Name	Description	Schema
Path	voiceAccountId required	Your voice account identifier.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)

Body

See Endpoint for the definition.

[
    {
        "name": string,
        "ipAddress": string,
        "port": int,
        "priority": int,
        "isActive": boolean
    }
]

Response

204 No Content

Update Endpoint

Updates a single Endpoint for the specified Account and identifiers.

PUT https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}/endpoints/{endpointGuid}

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of an Distribution Group.	string (uuid)
Path	endpointGuid required	Unique identifer of an endpoint.	string (uuid)

Body

See Endpoint for the definition.

{
    "name": string,
    "ipAddress": string,
    "port": int,
    "priority": int,
    "isActive": boolean
}

Response

204 No Content

Delete Endpoint

Deletes a Endpoint for the specified Account, Distribution Group identifier and Endpoint identifier.

DELETE https://api.cm.com/voice-distributiongroupsapi/v1/{accountId}/distributiongroups/{distributionGroupGuid}/endpoints/{endpointGuid}

Parameters

Type	Name	Description	Schema
Path	accountId required	Your account identifier. This can be either a Voice Account Id, or your Account Id. See Authentication for more information.	string (uuid)
Path	distributionGroupGuid required	Unique identifier of the Distribution Group.	string (uuid)
Path	endpointGuid required	Unique identifer of the endpoint.	string (uuid)

Response

204 No Content