Articles from Lisa Lottering

Apr 21, 2022 • Voice

The benefits of VoIP for business

If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?

Jan 17, 2022 • Chatbots

5 use cases of a WhatsApp Bot

With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. Here’s a look at five use cases for the WhatsApp bot.

Dec 16, 2021 • Marketing

10 inspiring examples of marketing automation

Marketing automation software is a great way to engage with customers, streamline marketing campaigns and reach targeted audiences quickly and efficiently. Here’s a look at types of marketing automation and inspiring examples.

Nov 25, 2021 • WhatsApp

WhatsApp QR code ideas to build a healthy contact list

When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

Sep 20, 2021 • Conversational Commerce

All you need to know about voicebot solutions

Today’s customers are demanding more autonomy. They don’t want to call you to answer simple questions, to change their account details, or to follow up on an order. In fact, most customers don’t want to call at all. Business Insider confirms that 73% of consumers want to be able to solve product and service issues on their own.

Aug 09, 2021 • Mobile Service Cloud

6 ways to improve customer experience with Mobile Service Cloud

Service, service, service. That has always been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. The wheel has turned, though, and now businesses' priorities centre around customer experience. Is there a difference between the two? And if so, what has changed?