Sep 20, 2021 •
Conversational Commerce
All you need to know about voicebots
Today’s customers are demanding more autonomy.
They don’t want to call you to answer simple questions, to change their account details, or to follow up on an order. In fact, most customers don’t want to call at all. Business Insider confirms that 73% of consumers want to be able to solve product/service issues on their own.