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Articles from Suzanne Caron

Jul 22, 2021 • Latest News

Humans versus technology: what’s the right combination?

The potential of machine learning is immense. For many years, we’ve been preparing for AI to take over from human interaction in live chat scenarios. In most cases though, the technology just isn’t there yet. What we do see, however, is that with the right combination of human empathy and understanding, combined with technological efficiency and scalability, we can find a valuable middle ground that improves both efficiency and customer experiences.

Mar 24, 2021 • Platform Features

Platform Updates: March 2021

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Feb 11, 2021 • Platform Features

Platform Updates: January 2021

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Dec 23, 2020 • Platform Features

Platform Updates: December 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Nov 02, 2020 • Platform Features

Platform Updates: September 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Nov 02, 2020 • Latest News

Platform Updates: October 2020

Every day, over a hundred developers are working to improve the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Nov 02, 2020 • Latest News

How conversational commerce can optimise your entire mobile customer journey?

The way in which consumers interact with companies changes quickly. Consumers who are interested in your product or service prefer to interact in real-time through their favourite communication channel. That conversation is likely to take place on mobile devices and through just one channel. For companies, it’s important that they adapt their way of interacting with consumers to meet customers’ needs.

Oct 29, 2020 • Payments

Enjoy live music safely with contactless mobile ordering and payments

Although the corona pandemic is not over yet and we still have to deal with various restrictions, slowly but surely various initiatives are starting again to let people enjoy music. After easing the regulations for the hospitality industry and meetings, Tribe Company has set up the initiatives “De Tuin van 2020” and “Het Strand van 2020” in a short period of time.

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