Deliver exceptional customer experience and self-service with our AI powered Chatbot.
Daily management, reporting, and maintenance tasks are taken care of by the content editors. No programming knowledge required.
Our platform is designed for quick implementation, easy handling, and maintenance. This saves you an intensive and expensive implementation.
We guarantee reliable and safe Chatbot use with the highest information security standards like ISO 27001 and NEN 7510 certificates.
We provide you with high end learning tools that pinpoint the areas which need be optimized such as gap analyses.
All features that you need for a successful chatbot, such as patterns, AI, dashboards, reports, and state management are all included.
Integrate with Messaging, CDP, Payments, Sign, One Time Passwords, IBAN Verification or Ticketing for a fully automated end-to-end customer journey.
Our chatbot has decreased call volumes by 40-50% for major insurance, telco, and energy companies.
Our customers have seen a 50%-87% increase in customer satisfaction.
DigitalCX Chatbot has improved conversion rates by 17 - 35% for insurance and telco companies.
By centralizing all knowledge you will have valuable input to make your DigitalCX Chatbot more intelligent.
Learn how our conversational AI chatbot platform enabled companies of all sizes and industries to build a digital, automated customer service and improve their customer experience.
Chatbot Iris is an integral part of the Dutch travelers’ association. Roadside assistance, insurance, day trips; Iris knows all about it. In 2019 she answered 3 million questions. Not bad!
With 1.5 million calls per year, leading energy company Eneco, aimed to drive traffic away from its contact center by offering its customers a great digital experience with 24/7 support.
A chatbot on the help-page not only reduced live-chat contact by 14%, it provided valuable insight into customer interactions, enabling the company to make even more informed decisions.
Insurance company, a.s.r., revolutionized its customer engagement strategies by replacing its disarrayed website with a conversational interface.
“Using DigitalCX has made it an easy and enjoyable project to work on. The drag & drop features are very user friendly and the dashboard has provided us with a good insight into what our customers look for on our website.”
Yasmin Inkeroe, Customer Experience Lead - Vivid Homes, UK.
“Prior to working with DigitalCX, we had tested various platforms, but we were surprised by how simple it was to create dialogs, alter content and analyse data in the platform.”
Inge van Vuuren, Marketeer at DELA.
“DigitalCX helped us transform our customer service. We now run a stress free operation that keeps costs low and our customers happy"
Wouter de Vries, Customer Services Manager at Ditzo
“Thanks to DigitalCX, our Net Promoter Score has further improved. In addition, the chatbot provides us with very valuable information about what customers consider to be important and what they are or are not happy with.”
Tessa Spruijt, Support and Readiness Manager at Simpel
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