This research sets out to evaluate the impact of chatbots on issues such as customer service and employee experience. It also assesses the levels of workplace stress experienced by customer service representatives and how more effective chatbots could play a role in improving outcomes and experiences for these important stakeholders.
Respondents work in industries including IT & telecoms, finance, healthcare, education, legal and HR, with organisations ranging in size from small businesses to those with over 500 employees.
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