Customer Service | Meet Customer Expectations

customer service hero medium channels
Departments next icon Customer Service

Make sure your customer service is:

By being available on your customer's favourite channel.

By deploying the right tools to reduce handling time.

By using data insights to add a personal touch.

With CM.com’s customer service solutions

Customers expect fast support via every channel - as personally as possible. How can you manage this efficiently? CM.com helps you with the right tools. Read more about our customer service solutions below.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

TRUSTED BY COMPANIES WORLDWIDE

Coca-Cola
DHL Parcel Benelux
VIVID
Missguided
Heineken
Mobile Service Cloud

Customer Service Software

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, with you quickly answering them all from one single inbox.

Integrate all channels
WhatsApp Business

WhatsApp Business

Customer service via WhatsApp? It's easy using the WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

Start the conversation
AI Chatbots & Voicebots

AI Chatbots & Voicebots

Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way. Create your self-service solutions.

Offer support via any channel

WhatsApp
SMS
facebook messenger
apple business chat
viber
telegram
Instagram Messaging
Voice

Customer Stories

Related articles

customer service research about channels and phone
Jul 17, 2023 • Mobile Service Cloud

What are the most effective customer service channels?

If you want to update your contact details, perhaps your address, at a particular company, you'll often send a message and wait for a reply. And you wait. And wait some more. You may feel annoyed. Or perhaps you'll try to get the job done via another channel. Annoying right? Have you considered your customers may face this situation when contacting your business? Or thought how easy it is for your customers to reach you via their preferred channel?

dutch-grand-prix-service
Jun 30, 2023 • Mobile Service Cloud

Seamless customer support at the Formula 1 Heineken Dutch Grand Prix

In the run-up to any event, attendees will have numerous questions, such as "how do I get there," "where can I find my tickets," and "Is there somewhere to stay nearby." F1 fans often ask these types of questions before the Formula 1 Heineken Dutch Grand Prix.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Mobile Service Cloud

CM.com's next steps into Generative AI: upcoming releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.

whatsapp-business-blog_image-tracking-order-updates
Jun 12, 2023 • Mobile Service Cloud

How to use WhatsApp for tracking and order updates

Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

whatsapp-business-girl-on-phone
May 29, 2023 • Mobile Service Cloud

Service enquiries from WhatsApp Business made simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

Sports customer service blog
May 22, 2023 • Mobile Service Cloud

A question of sport: delivering better customer experiences

Great customer service keeps fans wanting more, but how do you deal with the ebb and flow of customer contact in sports organisations?

Telco infographic blog calling lady customer journey
Feb 13, 2023 • Mobile Service Cloud

From seamless customer service to long-term loyalty: 10 retail stats you need to know

It’s an accepted truth that converting new customers costs approximately five times as much as retaining existing ones. It’s little wonder, then, that customer experience has become a major focus for companies around the globe.

Airport
Feb 06, 2023 • Mobile Service Cloud

How technology can help air travel build back better

The travel industry has endured a challenging few years through the COVID pandemic and, most recently, during the well-documented travel chaos of summer 2022. Post-pandemic, the industry has struggled to right itself, with the summer’s turmoil starkly illustrating the issues facing the industry after significant recent disruption.

eCommerce personalization sneakers
Jan 30, 2023 • Mobile Service Cloud

Personalisation in retail and eCommerce: there's more than 'Hi John'

Every retail and eCommerce player knows personalisation is essential. It’s how you build customer trust, make your messaging meaningful, and keep shoppers coming back. But fewer realise how deep and broad true personalisation goes.

Is this region a better fit for you?
Go
close icon