Chatbots ensure retailers can provide effective customer service 24/7, help customers self-serve and get their answers faster, for example, Where's My Order (WISMO) requests.
Visa versa, chatbots enable retailers to automate responses and reduce live contacts in service teams, allowing agents to focus on more complex issues, optimising efficiency and boosting productivity.
This guide will outline the following:
- Why retailers should use chatbots for customer service
- The types of chatbots available to retailers
- How to use chatbots on WhatsApp, Facebook and Instagram
- How to implement and integrate retail chatbots