Retail chatbots: automate customer service

Customers demand instant, relevant responses across all channels. Chatbots meet these needs by providing 24/7 support, personalised interactions and quicker resolutions. What's more, AI enhances chatbots, making them adaptable and efficient.

Chatbots free up agents for complex issues, enhancing overall service quality. Despite potential benefits, only 56% of top UK retailers have implemented chatbots.