Customers expect rapid responses and customer service expectations rise exponentially year on year. It’s no surprise customer service teams are feeling the weight of expectation and finding it difficult to deliver the level of personalised, quality service customers expect.
The answer is simple. Chatbot implementations can be tailored to a wide variety of use cases and are ideally suited to answering repetitive informational queries.
In this guide, we’ll walk you through some of the types of chatbot and show you how you can use them to improve customer experience.