Internal chatbots: customer success stories•

An internal chatbot, or internal knowledge base chatbot, allows you to hold a vast amount of internal company information in one place for your customer service team.

It can fast- track new employee training and enable new starters to become more effective, freeing up more experienced staff to focus on quality customer care rather than line management and training.

Want to learn how NI Water, Missguided and Orbit use internal chatbots?

Read the guide and book an introductory call with the CM.com team today.

1. NI Water

   Northern Ireland Water uses a chatbot to revamp its internal communication.

2. Missguided

   Missguided uses an internal knowledge base to streamline the role of support agents.

3. Orbit

   Orbit uses an internal chatbot to free up its service team to deliver real value.