Radius, a leader in fleet mobility and connectivity solutions, needed to communicate with customers on the move and make it convenient for them to receive returned direct debit reminders and make payments.
Together, Radius and CM.com decided to deploy SMS, which gives them the flexibility to pay on their own time.
“SMS is a quick and non-intrusive way to bring in payment, making it successful when customers need to pay on the move.” James Welton, Head of Business Development at CM.com
As a result, 48% of customers clicked on the link and made payments, saving the equivalent of two full-time employees.
5.1 billion people are subscribed to mobile services worldwide and 111.8 million in the UK.
Around 93% of UK landmass has outdoor 4G coverage and 85% has 5G signal outdoors.
Click-Through Rates (CTR) are 9.18% higher compared to other digital channels.
SMS is quick to set up with CM.com, messages can be sent in minutes and it’s never been easier. Radius has credit agents chasing ageing debt who can effortlessly upload SMS messages to a campaign via the platform's user-friendly interface and hit send without additional support.
“CM.com's solutions have been great. It only takes us around an hour to train people before putting them live on the system. It’s got good UX, good UI, and it's intuitive; it just makes sense.” Colin Peters, Group Communications Director at Radius.
Fast implementation
Connect your website or application to our API or software easily, meaning you can set up and send SMS in minutes.
Global reach
Our platform connects to over 1,000 international carriers, meaning you can engage customers across the globe.
Security and compliance
Our services are ISO-certified and comply with industry-standard security, meaning you can protect your customers.
Omnichannel native
Connect to multiple messaging channels in one platform, meaning you can deliver an omnichannel approach.
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