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eCommerce Customer Service Software.

With Mobile Service Cloud you offer the perfect shopping experience - anytime, anywhere. Service like you expect in a store.

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Mobile Service Cloud Mobile Service Cloud - Retail - Customer Service - Mobile Messaging

Accessibility

Communicate with consumers in the way they prefer. Via every channel, via every device. At the moment that suits them.

Efficiency

Help your customers in the most efficient way from one convenient Omnichannel Inbox. Respond quickly, collaborate easily.

Integrations

Integrate with your current eCommerce platform and tech stack for personalised, data-driven communications.

Sales

Sell more by proactively helping and informing your customers. Offer payment options within the conversation.

Stand Out Online With Personal Service

Consumers expect a lot from online shops. Think about the personal service in stores. You can just ask if there is another size, or where you can find the home accessories. Maybe the retailer even remembers what you liked last time. Surprise with the same shopping experience online.

Always and Everywhere Available

When your customers have a question, they want to ask it straight away. At that moment, at that place, via their preferred channel. The modern consumer is impatient. Are you not reachable? Irritation increases or they go to your competitor. With Mobile Service Cloud you are always available on the channels where your customer is. With a chatbot, you can even be contacted 24/7.

> More about Chatbots

  1. All channels: from phone and email to Live Chat and WhatsApp.

  2. Automate conversations with a chatbot.

  3. Leave no question unanswered.

ecommerce customer service

Efficient for your business and your customers

Customer service raises several operational challenges. You might feel overwhelmed by the number of communication channels and systems. Add the increasing number of contact moments. How to handle this efficiently? With Mobile Service Cloud you have all your conversations in one Omnichannel Inbox. Within the same conversation, you can easily collaborate with colleagues, suppliers, and couriers.

  1. All conversations from all channels in one Omnichannel Inbox

  2. Always the right person thanks to skills-based routing

  3. Collaborate with internal and external teams within one view

Integrate Easily

Communicate in a relevant and personal way to properly guide your customer through their Customer Journey. Integrate Mobile Service Cloud with your current infrastructure, to connect all the data. Know who you are talking to and what their needs are. Combine with your marketing software for the best customer experience.

  1. Integrate with your eCommerce platform: Magento, Shopify and more

  2. Connect all your data sources and software: ERP & CRM

  3. Create a 360° customer profile for personalised communications

integrations customer service

For More Sales

Good service contributes to sales. Guide your visitors during their customer journey to a purchase with fast, good service in a consistent and personalised way. Surprise your customers with proactive messages based on shopping behavior. By offering payment options in the conversation, you make it even easier.

  1. Help visitors with proactive messaging & co-browsing

  2. Integrate payment options such as CM Payments

  3. Use data & reporting to improve performance

conversational commerce

The perfect shopping experience - also online

Increase customer satisfaction

Customers expect to be served well and quickly. By meeting these expectations, you increase customer satisfaction.

Improve efficiency & productivity

The omnichannel inbox increases productivity. The focus on the customer ensures quick responses, while collaboration becomes easier.

Get a first impression of Mobile Service Cloud in the demo video.

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Successful eCommerce Clients

Auping
Fleurop
Goossens
MyJewellery
Revolution Beauty

Customer Service as Competitive Advantage in eCommerce

E-commerce customer service is different from any other customer service. Trying to meet customer expectations and answer all questions, while also selling your products. Mobile Service Cloud helps you manage all calls efficiently, with a focus on sales. It's easy for you and your customer.

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7 Tips for eCommerce Customer Service Success [including checklist]

May 20, 2021 • Mobile Service Cloud
The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

Why 2021 Is the Year to Start With a Chatbot

Mar 10, 2021 • Mobile Service Cloud
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

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Jan 28, 2021 • Mobile Service Cloud
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WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Make sure to follow the WhatsApp Business Policy to stay compliant. Discover what the new policy means for you.

9 Mobile Marketing Mistakes to Avoid in 2021

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It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Mobile Service Cloud
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

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Dec 15, 2020 • Mobile Service Cloud
Every company needs happy customers to survive in the long term. It’s proven that providing outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. What has changed and how can companies adapt? Let’s find out.

5 Myths Busted For Automating The Customer Service

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In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.
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