Guests can reach you easily, anytime, anywhere. Through their favorite channel. Wherever they are in the world.
A quick response contributes to a carefree vacation. With Mobile Service Cloud, you respond quickly and efficiently.
When travelling, you don't want to have to explain who you are and where you are. Personalise communications based on customer profiles.
Travellers have many questions, especially during the COVID-19 pandemic. With the right software, you can answer them all.
Help all your guests during their trip with efficient productive customer service. Mobile Service Cloud centralises the conversation with the customer. You can easily collaborate with colleagues and external partners within the same view as the conversation. Use a chatbot for frequently asked questions. You can help your customers even faster. Don't you also want a quick response?
Collaborate efficiently in one Omnichannel Inbox
Skills-based routing to the right person for the right answer
Automate repetitive or simple conversations with a chatbot
A customer doesn't want to have to go through any trouble to reach you as a travel agent, airline, or hotel. With Mobile Service Cloud, you make it as easy as possible. Regardless of the question or problem, the answer is at their fingertips via every channel.
All channels: from phone and email to Live Chat and WhatsApp
In one clear Omnichannel Inbox
Leave no question unanswered
When your customers book a trip or are on the road, they want to be helped quickly. Without having to introduce themselves or repeat themselves several times. With Mobile Service Cloud and the right integrations, you transform a service channel into a personal channel. Provide first-class service.
Create a 360° customer profile for personalised communication
Integrate with your ERP or CRM
Connect data sources for up-to-date customer & travel information
Meet customer expectations
Customer demands continue to rise, it becomes increasingly difficult to meet them. With the powerful functionalities of Mobile Service Cloud, you put your customer first. This way, you can offer service that the customer demands.
Guarantee fast and relevant service
The modern customer expects a good answer quickly. Make sure you know and understand your customer. With the right integrations, you can help your customer, wherever they are.
Want to know how you can achieve more satisfied customers with Mobile Service Cloud? Watch the demo video.
Soon, travelling will be fully possible again, and everyone will book his or her dream trip. Read this paper to make sure you can talk to your customer throughout their journey, really help them and provide the service they expect.Download the guide
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