Whether you're connecting whole fleets, or connecting customers to their dream car. We have the tools to make it happen
of drivers would buy a car online without taking a test drive (Peter Vardy 2019/20)
the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow)
have either organised car finance online or would like to in the near future (Autotrader 2020)
Machine 2 Machine connections anticipated in the automotive sector by 2022 (Gartner)
When you make yourself available to your customers, you give them more opportunities to talk to you.
And the more they talk to you, the more opportunities you have to make a difference to their day. Customer retention is easy when you can make a measurable difference to your customers' day.
Radius Payment Solutions needed a communications solution that would allow its vast, heavily-mobile customer base to stay in touch on the move and that would allow Radius's customer service team to keep track of queries across multiple messaging platforms.
Delivering communications for over 250,000 clients worldwide
A bespoke integration with existing CRM solution
Reduce focus on FAQs allowing for quality interactions
Improve Customer Loyalty
Boost Employee Moral
Maximize ROI & Conversions
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
Colin Peters, European Communications Director, Radius
By using CM.com's chatbot, our negative feedback almost halved and we answered twice as many questions in preparation for the summer holidays compared to previous years. ”
Margot van Leeuwen, Customer Experience, ANWB
Car-buying cycles can be long, so being able to communicate with your customers on their favourite channels helps you stay front of mind
CM.com's SMS infrastructure allows for sophisticated data exchange from connected vehicles.
Signing paperwork can be done just as easily virtually thanks to CM.com's 100% legally valid Sign solution takes care of that.
CM.com offers a complete end-to-end payments solution, that works with all major electronic payment methods.
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