Charities
of charities have started offering online services in response to Covid-19 (The Charity Digital Skills Report 2021)
of charities have deployed digital to speak to new audiences (The Charity Digital Skills Report 2021)
of charities now have a digital strategy in place (The Charity Digital Skills Report 2021)
of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020)
Fundraisers that are constrained by time need speed and efficiency. CM.com enables them to quickly set-up and seamlessly scale-up. Our proven infrastructure is able to handle large amounts of simultaneous calls, messages and payment transactions.
With our global presence we are able to facilitate global fundraising campaigns. Our messaging and customer engagement solutions can help you reach your donors all over the world. Our local offices can help you choose the right channels and for each region.
Local charities need strong engagement with their local community and CM.com helps them do that. Cloud software such as the Customer Data Platform enables charities to personalise their customer interactions, be more relevant and increase donor retention.
Let your supporters communicate with you via their preferred messaging channel.
Create superior experiences that increase volunteer engagement and activity.
Choose your payment methods and accept payments on any channel or device.
Manage all conversations efficiently with supporters in one Omnichannel Inbox.
With the right software you can answer all of your supporters questions.
Supporters want to hear about the latest fundraising activites. Ensure you promote your fun run, music event and quiz night where your supporters are. Reach your supporters, automate conversations and share new fundraising events on their preferred mobile messaging channel. CM.com's Mobile Marketing Cloud enables you to build omnichannel marketing campaigns via Email, SMS, Push, WhatsApp, Apple Messages for Business, and Voice.
Mobile Marketing CloudSupporters want simple payment methods for fast and easy donations. Remove the friction and allow your donors to pay the way they want to. Get started with the payment methods available from the CM.com platform via Visa, Mastercard, PayPal and more.
Payments PlatformOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one Customer Service Software to deliver superior experiences, engage volunteers, and increase supporter satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your charity realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersWe all want to get our brand messages out there. We want to engage with our customers, raise brand awareness and connect with our target audience. But how? Provide meaningful and relevant customer experiences to help grow your business and safeguard the way you communicate with both customers and potential customers with WhatsApp. In this blog, we'll explore how to create quality customer engagement with the WhatsApp Business Platform.
Today business communication is often reduced to quick exchanges and instant messaging, the role of SMS has become increasingly pivotal to keep conversations front of mind. One such area where SMS has proven to be a game-changer is for late payments, especially Promise to Pay (PTP) agreements. These agreements, which involve a commitment to settle a financial obligation, benefit immensely from the efficiency and immediacy that SMS brings to the table. In this blog, we will explore the power of SMS in the context of Promise to Pay agreements.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
We're excited to release our latest development for on-the-door ticket staff; a solution that enables sales before and during your event or club night. Powered by the CM.com Ticketing platform and enabled on a variety of hardware and operating systems, we help your staff connect online sales to offline sales, seamlessly. In this blog, we look at some of the key features of Box Office.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
WhatsApp dominates the messaging landscape in the United Kingdom, securing its position as the top messaging channel. According to Statista, WhatsApp stood out as the most used messaging channel in the UK in 2023.
Egg LDN has been a popular name on the London nightclub scene for over a decade. But with a client base that engaged predominantly via their mobile device, they needed more than just an email platform to drive ticket sales. Read how we helped the team get started with SMS.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case?
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