Modern retail interactions happen on mobile phones.

Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions. 

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Solutions Retail

Retail in numbers

3rd

The UK is the 3rd biggest e-commerce market in the world, behind China and the US (Statista).

63%

of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)

70%

of shoppers feel uncomfortable in-store post-COVID (EY Future Consumer Index report)

60%

of millennials have used a chatbot and 70% reported a positive experience (Forbes)

Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

Interested in a demo?Our solutions

WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Business Chat

Retail segments CM.com serves

Fashion eCommerce

Fashion eCommerce

Fashion brands compete for shoppers attention. To win that battle you need to meet shopper demands. Offer a customer experience that matches expectations and supports you in improving your eCommerce performance. 

Electronics eCommerce

Electronics eCommerce

Consumer Electronics is a competitive market. Make sure you understand your audience, to improve your marketing efforts. What is it your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest trends? Use this!

D2C eCommerce

D2C eCommerce

Doing business directly with consumers means you will talk and sell directly to that audience. Control over service and sales channels requires a different approach. Be prepared to deliver a customer experience that sticks.

Less time on the everyday,
more time for the exceptional

Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?

Once you begin to automate, your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen. 

Mobile Service Cloud

How CM.com can help your business

Improve Satisfaction

Keep your customers happy by letting the chatbot answer their enquiries quickly.

Personal Messages

Tailor communications to your customer, where they are and their orders.

Easily Accessible

Customers can reach you easily, anytime, anywhere via their favourite channel.

Easily Scaleable

Scale-up in peak seasons by automating elements of your customer contact.

Succeed Expectations

Manage all conversations efficiently with supporters in one Omnichannel Inbox.

Revolution Beauty

Revolution Beauty boosts team productivity by 50%

While Revolution Beauty's support team has always done a good job of serving customers, they knew that they could be more efficient.

With millions of fans, followers, and customers, the brand interacts with hundreds of people each day. This means constantly receiving messages and requests through its website, social media accounts, email, and more.

  1. 50% productivity boost compared to previous ticketing system

  2. Backlog of over 2,000 messages slashed in 14 days

  3. Service reps can now each handle 15 messages per hour

Read the case study
Missguided

Missguided decreases live contacts and costs by 14%

As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters. 

  1. 80% of engagements now happen via a chatbot

  2. 14% reduction in contacts and the associated costs 

  3. 8 weeks to complete the project

Read the case study
eCommerce Customer Service Success

eCommerce Customer Service Success

With eCommerce rising consumers have more choice than ever. Whether you're starting with eCommerce, or taking the next big step, this guide will help you provide an excellent customer experience.

Download the guide

Deliver personalised customer engagements today. 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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