Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions.
The UK is the 3rd biggest e-commerce market in the world, behind China and the US (Statista).
of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)
of shoppers feel uncomfortable in-store post-COVID (EY Future Consumer Index report)
of millennials have used a chatbot and 70% reported a positive experience (Forbes)
Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?
Once you begin to automate, your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen.Mobile Service Cloud
As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters.
80% of engagements now happen via a chatbot
14% reduction in contacts and the associated costs
8 weeks to complete the project
“Every decision we made prior and post implementation was data driven. If you work with the data, the results will follow.”
“Mobile Service Cloud enables you to snooze a message so that it will pop back up, which is very good. If we’re waiting for an internal response or waiting for one of our couriers to get back to us, you can snooze that message for an amount of time, and it will pop back up at the top of your inbox”.
Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention
Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
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