Modern retail interactions happen on mobile phones.

Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions. 

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Solutions Retail

Retail in numbers

3rd

The UK is the 3rd biggest e-commerce market in the world, behind China and the US (Statista).

63%

of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)

70%

of shoppers feel uncomfortable in-store post-COVID (EY Future Consumer Index report)

60%

of millennials have used a chatbot and 70% reported a positive experience (Forbes)

Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

Interested in a demo?Our Solutions

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Facebook
RCS
Viber
SMS
Twitter
Apple Business Chat

Less time on the everyday,
more time for the exceptional

Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?

Once you begin to automate, your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen. 

Mobile Service Cloud
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Missguided decreases live contacts and costs by 14%

As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters. 

  1. 80% of engagements now happen via a chatbot

  2. 14% reduction in contacts and the associated costs 

  3. 8 weeks to complete the project

Read the case study
Missguided

Brands that trust us

missguided testimonial

“Every decision we made prior and post implementation was data driven. If you work with the data, the results will follow.” 

Scott Barker, Head of Customer Care, Missguided

revolution beauty testimonial

“Mobile Service Cloud enables you to snooze a message so that it will pop back up, which is very good. If we’re waiting for an internal response or waiting for one of our couriers to get back to us, you can snooze that message for an amount of time, and it will pop back up at the top of your inbox”.

Katie Hucks, Customer Service Manager, Revolution Beauty

How CM.com can help your business

Improve Customer Satisfaction

Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention

Boost Employee Moral

Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.

The complete service solution

We offer a whole suite of service & marketing solutions for SMBs and enterprise-level companies. Find out how we can help you supercharge your marketing and customer service. 

Our products

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SMS

SMS Messaging Campaigns

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DigitalCX

Scripted and AI Chatbots

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WhatsApp for service and support

Deliver personalised customer engagements today. 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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