Our automated solutions deal quickly and efficiently with service issues, while you concentrate on winning new customers.
The value of website sales in the utilities sector in 2019 (Office for National Statistics UK)
of consumers have a poor level of trust in utilities companies in the UK (YouGov)
The market value of listed UK utility companies as of August 2020 (London Stock Exchange)
of consumers worried about steep energy price rises in 2020 (UK Department for Business, Energy and Industrial Strategy)
More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions.
That means you can spend more time doing what you do best: selling your products and services.
Oxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.
Reduced calls by 50%
Improved self-service by 100%
Delivered personalised, relevant interactions
Improve Customer Satisfaction
Turn agents into experts
Maximize ROI & Conversions
“Just start. You learn from day one. What you see when you login to DigitalCX is what customers are asking. The benefit from that is huge. We use the chatbot data & feedback to improve our chatbot, but we also use it to actively improve our website content.”
Ruud Huigsloot, Digital Service Specialist, Eneco
Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.
Isabel Thijssen, Product Owner, Oxxio
Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention. Use Customer Profiles to personalise the entire customer journey and outperform expectations.
Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
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