Let us take the strain out of customer contacts.

Our automated solutions deal quickly and efficiently with service issues, while you concentrate on winning new customers.

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Solutions Utilities

The UK utility sector in numbers

£14.9B

The value of website sales in the utilities sector in 2019 (Office for National Statistics UK)

61%

of consumers have a poor level of trust in utilities companies in the UK (YouGov)

£67.2B

The market value of listed UK utility companies as of August 2020 (London Stock Exchange)

67%

of consumers worried about steep energy price rises in 2020 (UK Department for Business, Energy and Industrial Strategy)

Mobile Messaging Channels

WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Business Chat

Happy customers are loyal customers! Let's keep it that way.

More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions.

That means you can spend more time doing what you do best: selling your products and services.

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Oxxio reduces calls by 50% with IOT customer chatbot

Oxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.

  1. Reduced calls by 50%

  2. Improved self-service by 100%

  3. Delivered personalised, relevant interactions

How CM.com can help your business

Happy Customers

Improve Customer Satisfaction

Happy Employees

Turn agents into experts

Higher CRO

Maximize ROI & Conversions

Brands that trust us

eneco testimonial

“Just start. You learn from day one. What you see when you login to DigitalCX is what customers are asking. The benefit from that is huge. We use the chatbot data & feedback to improve our chatbot, but we also use it to actively improve our website content.” 

Ruud Huigsloot, Digital Service Specialist, Eneco

oxxio testimonial

Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.

Isabel Thijssen, Product Owner, Oxxio

How CM.com can help your business

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Improve Customer Satisfaction

Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention. Use Customer Profiles to personalise the entire customer journey and outperform expectations. 

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Boost Employee Moral

Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.

The complete service solution

We offer a whole suite of service & marketing solutions for SMBs and enterprise-level companies. Find out how we can help you supercharge your marketing and customer service. 

Our products

sms

SMS

SMS Messaging Campaigns

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DigitalCX

Scripted and AI Chatbots

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WhatsApp

WhatsApp for service and support

Deliver personalised customer engagements today. 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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