Our automated solutions deal quickly and efficiently with service issues, while you concentrate on winning new customers.
The value of website sales in the utilities sector in 2019 (Office for National Statistics UK)
of consumers have a poor level of trust in utilities companies in the UK (YouGov)
The market value of listed UK utility companies as of August 2020 (London Stock Exchange)
of consumers worried about steep energy price rises in 2020 (UK Department for Business, Energy and Industrial Strategy)
High competition, innovative new companies, and the rising need for sustainability ask for a change of simple 'energy sales' to 'service sales'. Churn rates increase, as customers are likely to change utility supplier. Make sure you can compete.
Customers are empowered by digital technology. They expect personalized communications, offers, and services - based on their usage and contract. Customer experience is key. More customers want to be seen as a 'partner', to reduce water consumption together.
Today, telecommunications companies are expected to deliver communications tools, systems, and services in a flexible environment, that can be accessed anytime, anywhere, while complying with rising security requirements.
Improve customer satisfaction
Maximise ROI and conversions
Turn agents into experts
Communicate on your customers' favourite channels
Leave no question unanswered
More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions.
That means you can spend more time doing what you do best: selling your products and services.Mobile Service Cloud
Oxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.
Reduced calls by 50%
Improved self-service by 100%
Delivered personalised, relevant interactions
Setting the right KPIs for your customer service team will give focus and improve performance. In this guide, you will discover 8 measurable KPIs. By using software you can measure performance KPIs.Download the guide
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
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