Twitter handles over 500 million tweets per day. Get in touch with your audience and start a conversation.
Twitter supports two-way communication with your customers, so good customer service is out there for the whole world to see.
Twitter can be used to get feedback from your customers and improve your products and services.
Twitter is all about what's happening in the world right now. Your customers will be talking about you, so talk with them directly, discover what matters to them and have meaningful conversations.
Twitter provides the opportunity to be in direct contact with other Twitter users through public and private messages. This makes Twitter a great place to handle customer feedback publicly and show the quality of your service.
Improve customer service and communication
Stay on top of your game by monitoring your competitors
Promote your brand and ensure long-term success
With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimises pressure on your agents and enables you to maximise NPS and ROI.
Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.To Mobile Service Cloud
The CM.com Business Messaging API enables you to send messages from your system to mobile phones all around the world.
This RESTful API is the main interface between your application and the CM.com Platform and can be implemented to communicate via various communication channels, such as SMS, Apple Messages for Business, WhatsApp, RCS and Viber. We accept single messages, but can also deal with very high volumes.To Business Messaging API
From Twitter & WhatsApp to Apple Messages for Business, combine them in one interface or choose the channels your customers prefer. This makes customer service easy for you and customers.All Messaging Channels
Connect to all Messaging Channels via one interface and switch easily between channels so you can continue conversations with multiple customers through multiple channels.To Mobile Service Cloud
Benefit from built-in features like quick replies and chatbots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours and more.
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have Telegram installed, we can automatically fall back to SMS.
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