Back to blog

[Webinar Series] WhatsApp Business: Making Customer Engagement Conversational

The present pandemic situation has overwhelmed people, businesses, and customer engagement teams in equal measure. People like to be informed immediately and well, and therefore turn to messaging apps for general inquiries, sales or support queries, and even shopping; and it's not going away anytime soon. 

WhatsApp Business: For Providing your Customers Unprecedented Reach and Engagement 

Owing to its popularity and ease of use, WhatsApp Business has become the communication channel of choice for consumers and businesses to connect and have genuine conversations. The global footprint and reachability of WhatsApp is probably the most obvious benefit for businesses. With over 2 billion users in over 180 countries, what better channel can reach customers than the channel they're already using to communicate daily with their friends, family, and now businesses. Over the past years, there has been tremendous growth in many businesses across the globe using messaging apps like WhatsApp to connect with a broad customer base. More than 5 million WhatsApp Business users take advantage of this popular messaging platform to get discovered by a larger audience. 

WhatsApp Business Solution: Make Use of The Most Popular Messaging App

Understanding how to use WhatsApp Business is becoming imperative for businesses to reach customers where they are. Whether you want to grow your audience, boost sales, offer quick customer support, or perform tasks such as sending simple message reminders and notifications, WhatsApp Business can take you to the next level. 

The WhatsApp Business Solution has appeared at the forefront in empowering brands to offer efficient customer communication and enhance customer experience. With automation and chatbots, the possibilities are endless for brands to reach customers at scale while making customer engagement conversational – the reason why WhatsApp has turned to be the most used communication channel for its widespread global reach. WhatsApp offers a full range of features and rich content options for a smooth customer experience. 

In this webinar, WhatsApp Conversations: The Next New Normal, we will cover critical aspects around:

August 10, 2021 - Chatbot implementation and use cases across industries 

August 12, 2021 - Importance of Incoming messages for businesses using WhatsApp Business API

August 17, 2021 - WhatsApp chatbot feature wish list and efficiency of the new upgrades

August 19, 2021 - Learn about various WhatsApp template rules and WhatsApp regulations

August 24, 2021 - Different automation implementations across multiple projects within

August 26, 2021 - How businesses can leverage SMS and WhatsApp to solve different problems

During this webinar series, you’ll learn about:

  • Power of WhatsApp as a channel to reach a larger audience
  • Conversational customer engagement via WhatsApp chatbot
  • Why 'now' is the right time to make the move

The webinar – sequentially presented by two speakers Maharnav Sarma and Satvik Chandel, will be followed by a live Q&A session where we share insights and advice from our global team. You'll get the most value from participating live, but if the time doesn't work for you or you cannot join us from August 10, register anyway, and we'll make sure the recording comes straight into your inbox. 

Here's your chance to welcome possibilities and inspire conversations with

Here's your chance to welcome possibilities and inspire conversations with

connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Is this region a better fit for you?

Apple Messages for Business
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web