Customer interactions are fast evolving – right from how customers communicate, their preferred channels, and how they use them. To keep your business moving forward, you need to adapt to a strategy that suits your business. You might be thinking about how to engage customers on these channels, how to rollout additional channels, where to begin, or how your internal teams can keep up with it all.
If you have found yourself thinking this often – this live webinar series “the new era of customer engagement” is for you. Here you'll learn how to achieve all this and more with the suite of products from CM.com.
The challenges of modern customer engagement
As consumers start spending more time online, fruitful "conversations" will become the key to achieving customer delight for all brands. But getting it right remains a challenge for many. Challenges from strategy to campaign roll-out to implementation of channels; must be closely knitted to make it a flawless experience.
Without an ability to enhance experiences throughout the journey, let alone connect touchpoints to create seamless interactions, meaningful improvement is impossible.
Welcome to the new era of customer engagement
Customers stay loyal to a brand that consistently provides exceptional value with minimum friction. To have seamless conversations with your customers is therefore not an option but a necessity. In this webinar series “the new era of customer engagement”, you will learn all about what customers value the most.
Join our upcoming webinar series where our experts explain how to turn the challenges your business faces into opportunities. Plus, you’ll learn how to use customer conversations as a catalyst to advance your business and scale.
Here's what we cover:
July 6, 2021- Communication channels powering business messaging to scale engagement
July 8, 2021 - The GenZ way of customer service is here - and it's conversational!
July 13, 2021 - Why cross-channel engagement matter in customer engagement strategies?
July 15, 2021- How to build a collaborative customer service operation?
July 20, 2021 - How to get a 360° view of customer behaviour by unifying customer data?
July 22, 2021 - The importance of customer data in resolving support queries
During the webinar series, you'll learn about:
- Choosing the proper channels for improving engagement and conversions
- How to speak to the needs of your customers
- Having personalized conversations at scale
- Deliver on the customer service promise
- Achieving proactive customer service using a conversational approach
- Solving queries faster via cross-functional collaboration
We'll also cover why customer experience is critical for any business regardless of the function, how customer service, marketing, and sales can impact together, and how companies leverage our technology to get started. See which talks are most relevant for you. We have a wide variety of topics. All the issues underpin the value of conversations – as the gateway to better engagement and to scale your reach.
The webinar – sequentially presented by two speakers Kavi Arunachalam and Viraj Sheth, will be followed by a live Q&A session where we share insights and advice from the global team. You'll get the most value from participating live, but If the time just doesn't work for you or you are unable to join us from July 6, register anyway, and we'll make sure the recording gets straight to your inbox.