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Deliver exceptional customer experience and self-service with DigitalCX, our Conversational AI Cloud for Enterprises.

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One Solution. Endless AI Applications.

We make Conversational AI accessible. Easily build & launch your own intelligent conversations and Conversational User Interfaces. Chatbot, voicebot, knowledge base, virtual agent, or fully conversational website, it's easy with DigitalCX.

TRUSTED BY LONG-TERM CLIENTS

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Easily Build Your Own Conversational Bots

Create an intelligent, personalized conversational bot without a single line of code. Design personalized conversations based on Q&As and dialogs to offer the best experience.

  1. Intuitive drag-and-drop CMS

  2. No coding required

  3. Implementation within 8 weeks

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalized interaction instantly.

  1. 24/7 Availability

  2. Personalized interactions via chat or voice

  3. On every channel, platform & device

Improve Continuously With AI Technologies

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from the input from end-users and other companies and will analyze conversational performance. Improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules & contextual data

  3. Analyze chatbot and voicebot performance to improve conversations

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Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Involve payment solutions for Conversational Commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

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Why DigitalCX?

Easy-to-use

We simplify technology: DigitalCX is easy-to-use for everyone.

Experienced

In Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Conversational AI at Your Disposal

Create Your Own Conversations

With DigitalCX, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimizing them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorization and authentication options. We take security very seriously.

  1. 1

    Scalable

    Automate conversations across channels. Manage a large number of conversations and make customer service scalable.

  2. 2

    Cost-efficient

    Easy-to-use, no development needed. Content editors can create their own bots in the CMS. Low total cost of ownership.

  3. 3

    Future-proof

    Embrace new technologies. Implement Conversational User Interfaces, wherever you like. In web chat, WhatsApp, Voice, IVR and more.

Get Started With DigitalCX

Let us show you how DigitalCX works and how our clients are getting results from it. Talk to one of our experts to see what DigitalCX can mean for your company.

Talk to an Expert

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13 Benefits of Conversational Chatbots

Apr 11, 2021 • Chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots, an increasingly popular form of artificial intelligence in the business world, enable companies to serve customers’ needs without human interventions. Today, we’ll explain the benefits of chatbots to help you determine if it’s the right tool to integrate into your customer service strategy.

Why 2021 Is the Year to Start With a Chatbot

Mar 17, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

The 10 biggest challenges facing today's customer service manager

Jan 22, 2021 • Chatbots
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

5 Myths Busted For Automating The Customer Service

Jan 12, 2021 • Chatbots
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

The Role of Chatbots in an Uncertain Society

Dec 14, 2020 • Chatbots
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

How to improve customer communication with omnichannel conversations

Dec 01, 2020 • Chatbots
Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.
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