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WhatsApp Business

WhatsApp Business API

Empower your marketing, sales and customer service with our WhatsApp Business Solution.

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Trusted by brands worldwide

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WhatsApp Business API Benefits.

Start 2-way Communication Improve engagement by enabling customers to initiate 2-way communication with your brand

High Conversions use WhatsApp templated messages to let customers know about new product availability or cart abandonment reminders .

Reduce Time and Costs by minimizing waiting times by shifting the traffic from calls to WhatsApp.

High Service Responsiveness via Automation offer customer support & automate repetitive queries with WhatsApp chatbot.

Smart Handover at the right time empowers your agents to focus on the conversations that matter.

WhatsApp Business Solution Use-Cases for a Better CX

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2-Way Communication with Customers

Use WhatsApp Templated Messages via our platform or using API integration with your CRM, to send notifications, alerts, promotional content in bulk.

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Customer Support

Enable customers to reach out via WhatsApp for their support queries. Resolve all the queries in real time using a single multi-agent dashboard to improve responsiveness of your service.


WhatsApp Chatbot

Quickly deploy a chatbot on WhatsApp using our drag-&-drop chatbot builder to automate repetitive service queries. Save service cost & help service agents to focus on more important queries.

Example of WhatsApp Business

Turn Conversations into Conversions

Reach and engage your customers on their most preferred mobile channel. Beat the competition, meet customer's demands and improve the quality of offers.

  1. Send reminders, alerts, notifications & more for better CX

  2. Send promotional offers or start two-way communication

  3. Re-engage prospects and get rid of cart abandonment

  4. Gather customer feedback, collect payments, manage teams

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Enrich Your Customer Service 24/7

Support customers 24/7 - Allow your customers to talk to you on their favorite messaging app. Enable agents to resolve queries flowing from WhatsApp via single multi-agent dashboard or automate customer service conversations with the WhatsApp chatbot, whilst reducing pressure on your customer support team.

  1. Resolve customer queries in real time using multi-agent dashboard

  2. Answer common questions, handle repetitive enquiries with a bot

  3. Send faster, accurate automated responses like service updates

  4. Improve CSAT while reducing cost with automation

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Streamline Customer Support on WhatsApp

Combine WhatsApp with CM.com's customer service solution, Mobile Service Cloud to drastically bring down your service response time, save cost and delight customers with the power of conversations.

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WhatsApp for marketing

Optimize the Productivity of your Marketing Process

Automate conversations via WhatsApp bot and generate high-value leads. By using WhatsApp as a marketing channel, it's easy to handle end-to-end conversations across customer journeys. Drive better conversations, higher retention, open and conversion rates. 

  1. Use WhatsApp as a marketing channel & expand your reach

  2. Increase customer engagement & recall through proactive outbound

  3. Higher retention with better delivery, open, and conversion rate

  4. Re-engage & revisit, aid product discovery and adoption

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CM.com Offers You the Best Solution That Suit Your Needs.

Ready to Get Started With WhatsApp Business Solution via API integration or using our platform? We offer the best pricing for all the features and services. Request Demo today to take first steps towards superior customer experience.

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