Improve Your Customer Service Conversations

Create unique, personalized customer service experiences to increase customer satisfaction.

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Departments next icon Customer Service

Make Sure Your Customer Service Is:

By being available on your customer's favorite channel.

By deploying the right tools to reduce handling time.

By using the customer data insights to add a personal touch.

With CM.com’s Customer Service Solutions

Customers expect fast support via every channel - as personally as possible. How can you manage this efficiently? CM.com helps you with the right tools. Read more about our customer service solutions below.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

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Customer Service Software

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, with you quickly answering them all from one single inbox.

Integrate all Channels

Via Any Channel

WhatsApp
SMS
facebook messenger
apple business chat
viber
telegram
Instagram Messaging
Voice

WhatsApp

Customer service via WhatsApp? It's easy using the WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

Start the Conversation
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Virtual Assistants, AI Chatbots

Help your customers find answers with a virtual assistant, AI chatbot, dynamic FAQs, or knowledge base. Automate conversations in a personal way. Create your self-service solutions.

Start to Automate

Trusted Worldwide

Coca-Cola
Centralpoint
DHL Parcel Benelux
My Jewellery
Vattenfall
Independer
Auping

Successful Customer Service With Our Products In:

Latest Articles

omnichannel-inbox blog
Jan 25, 2023 • Customer Experience

Understanding Omnichannel Marketing: A Complete Guide

Omnichannel marketing is a strategy for reaching customers through various channels, including physical stores, websites, social media, email, and mobile apps. Omnichannel marketing aims to provide a seamless and consistent customer experience across all channels, allowing customers to engage with a brand conveniently.

Telco infographic blog calling lady customer journey
Jan 25, 2023 • Customer Experience

8 Tips to Improve the Digital Telecom Experience

Technology and software play a fundamental role in the customer journey, so it’s more important than ever that Telco companies engage and communicate with customers digitally to ensure all bases are covered. And the best bit? Doing so is easier than you think, as it merely involves being more proactive with your data.

customer service team
May 26, 2022 • Customer Experience

The Future of Customer Service Starts with Multidisciplinary Teams

86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.

customer service & experience
May 25, 2022 • Customer Experience

Avoid Losing One Third of Your Customers in One Day

According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.

Why Unify Customer Data
May 25, 2022 • Customer Experience

Why Unify Customer Data (And How a Customer Data Platform Can Help)

Customer personalization is in hot demand these days — customers want it, and businesses want to deliver it. For your business to do personalization right, start by unifying your customer data with a customer data platform.

customer service blog
May 25, 2022 • Customer Experience

How The Customer Relationship Will Define Your Business Model

New generations of customers ask for different business approaches. Modern consumers are well-informed and tech-savvy, with high standards for any business. A customer-centric business model can help you live up to these standards. Let’s first have a look at these new generations before diving into how you can take on a customer-centric approach.

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May 25, 2022 • Customer Experience

The Top 5 Skills That Every Marketing & Sales Professional Will Need in 2030

Do you ever feel like the world just keeps moving faster and faster? You’re not alone. Since the 1980s, computer technologies have been speeding up the way people work and live. And as if things weren’t moving fast enough, the COVID-19 pandemic came along and pushed everything into warp speed.

healthcare-blog image
Feb 22, 2022 • Customer Experience

How Great Customer Service can Revolutionise Healthcare?

Led by the COVID-19 pandemic, the healthcare landscape has worsened globally. While many businesses across industries witnessed their usual processes crumble, the healthcare sector perhaps had the worst hit due to immense pressure. When it came to responding to COVID-19, healthcare strategies made a 360-degree turn and switched to integrated customer service solutions since they seemed the most effective. For instance, the Government of India used conversational AI in its existing platform with the support of a service partner to improve user engagement and deliver the correct facts about the pandemic. The World Health Organization (WHO) also used AI to assist and answer questions posed by individuals via WhatsApp and Facebook Messenger.

African male chatting on his mobile phone at the airport
Feb 10, 2022 • Customer Experience

6 Chatbot Use Cases to Revolutionize Retail and Ecommerce

In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things.

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